Mtd Assistant

In-Sync Group; England; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

On-site Parking

22 days annual leave, rises to 25 with

NEST Pensions Auto-enrolment

Cycle to Work Scheme

Professional study support

Medicash Healthcare

Job summary

IN-SYNC is hiring for an organised, proactive, and customer‑focused individual to join our Tax Department. You’ll support Tax Specialists, help clients receive excellent service, and ensure tax returns are completed and submitted to HMRC accurately and on time.

No prior tax experience is required; full training is provided to develop skills in client communication, data handling, and process improvement in a fast-paced environment.

Qualifications

• Strong organisational skills and the ability to prioritise tasks and meet deadlines.
• Excellent communication skills with a confident telephone manner.
• Proactive and flexible approach to manage competing priorities in a busy environment.
• Motivation to achieve targets while maintaining high levels of service.
• Good IT skills, including Word, Excel and Outlook.
• Willingness to learn and develop new skills and contribute to the team.

Responsibilities

• Communicating with clients by telephone, email and post to answer queries and provide updates on their tax returns.
• Providing administrative support to our Tax Specialists to help ensure work is completed accurately and on time.
• Recording financial transactions, including sales, purchases, income, receipts and payments.
• Maintaining accurate client details, databases and records, keeping information up to date as work progresses.
• Managing paper and electronic records in line with company procedures and data protection requirements.
• Following established processes and identifying opportunities to improve the way we work and the service we provide.

Skills

Organisational skills

Communication skills

Proactive mindset

Target driven

IT skills

Willing to learn

Tools

Microsoft Word

Excel

Outlook

Database management

Job description

About the Role

Do you enjoy helping people, keeping things organised and making sure everything runs smoothly? Are you looking for an opportunity to develop your skills and learn something new?

At IN-SYNC, we're looking for an organised, proactive and customer-focused individual to join our Tax Department. You'll play an important role in supporting our Tax Specialists, helping our clients receive an excellent service and ensuring their tax returns are completed and submitted to HMRC accurately and on time.

You don't need previous experience in tax. We provide full training, making this a great opportunity for someone with strong organisational and communication skills who is keen to learn and develop.

Job Opportunity

Key duties for this role:

• Communicating with clients by telephone, email and post to answer queries, request information and provide updates on their tax returns.
• Providing administrative support to our Tax Specialists to help ensure work is completed accurately and on time.
• Recording financial transactions, including sales, purchases, income, receipts and payments.
• Maintaining accurate client details, databases and records, keeping information up to date as work progresses.
• Managing paper and electronic records in line with company procedures and data protection requirements.
• Following established processes and identifying opportunities to improve the way we work and the service we provide.

Essential Skills

We're looking for someone who is organised, motivated and takes pride in delivering a great customer experience.

• Strong organisational skills and the ability to prioritise tasks and meet deadlines.
• Excellent communication skills, including a confident telephone manner and the ability to listen carefully.
• A proactive and flexible approach, with the resilience to manage competing priorities in a busy environment.
• The motivation to achieve targets while maintaining high standards of customer service.
• Good IT skills, including working knowledge of Microsoft Word, Excel and Outlook.
• A willingness to learn, develop new skills and contribute positively to the team

Desirable Skills

• Experience working with self-employed operatives would be an added benefit but by no means essential
• Understanding of Personal Tax and Accountancy

About Company

Are you IN-SYNC?

We're leading the way in self-employed financial services. Want to be part of it?

We’re a fast-moving business that never stands still; we constantly innovate and improve. We offer coaching and professional study support in a fun and friendly environment. At IN-SYNC, you’ll be challenged and trusted to use your expertise and initiative to grow.

We put people first, whether it's our team, our customers, or our business partners in our mission to help self-employed people. We feel everybody has a role to play and by working together we can make this vision a reality.

If you’re looking for a career and not just a job, you’re in the right place. We like people with the courage to challenge, the hunger to succeed and the motivation to just get things done.

Benefits

• On-site Parking
• 22 days annual leave, increases to 25 days with Length of Service
• NEST Pensions Auto-enrolment
• Cycle to Work Scheme
• Professional study support and Training Partnership with ILM
• Access to Medicash (Healthcare cash plan & additional perks)