MSP Service Desk Team Lead – 3rd Line Support

TipTopJob; Ellesmere Port; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Free onsite parking

Company pension and health insurance

Paid industry certifications

Team events

Job summary

TipTopJob in the United Kingdom is seeking an experienced MSP professional to lead the service desk on a day-to-day basis. You will manage incidents, problems, service and change requests, mentoring the team and driving best practices.

This role demands strong Microsoft server, Azure and networking skills, VOIP and security know-how, with a people-first approach to coaching and delivering reliable client IT services.

Qualifications

• Minimum 3+ years in a Managed Service environment delivering IT support.
• Strong Microsoft server, Azure and endpoint management experience.
• Advanced networking: firewalls, site-to-site VPNs, network topologies, ADVPN.
• VOIP and telephony systems knowledge.
• Security: phishing response, incident escalation, vulnerability management, Cyber Essentials

Responsibilities

• Lead service desk daily operations and mentor junior team members.
• Perform server administration, AD management, patching, and backup restoration.
• Lead network troubleshooting and advanced firewall configurations, VPN, and ADVPN.
• Handle VOIP deployments and advanced telephony configurations.
• Implement security best practices, monitor endpoint protection, and respond to incidents.
• Produce high:quality documentation, change control compliance, and technical guides.

Skills

MSP experience

Team leadership

Incident management

Problem solving

Tools

Microsoft Server

Azure

Active Directory

VPN

Firewalls

VOIP

Job description

TipTopJob in the United Kingdom is seeking an experienced MSP professional to lead the service desk on a day-to-day basis. You will manage incidents, problems, service and change requests, mentoring the team and driving best practices.

This role demands strong Microsoft server, Azure and networking skills, VOIP and security know-how, with a people-first approach to coaching and delivering reliable client IT services.