MSK Occupational Health Service Administrator - WorkFit Project

ROHFT Careers; Birmingham; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Royal Orthopaedic Hospital NHS Foundation Trust is seeking an experienced administrator to lead the WorkFit Service's administration. You will manage bookings, referrals and confidential records, ensuring data protection and timely enquiries handling within a healthcare setting.

Join a friendly, supportive team committed to staff wellbeing and quality service delivery, with opportunities to participate in audits, reporting and continuous training.

Qualifications

• Provide comprehensive administrative support to the WorkFit Service.
• Manage appointment bookings, referrals and clinic schedules.
• Maintain accurate and confidential employee health records.
• Respond to telephone and email enquiries in a professional and timely manner.
• Process and track referrals.
• Ensure compliance with data protection and confidentiality standards.
• Assist with audits, data entry and reporting requirements.
• To act as the first point of contact for enquiries from staff accessing the WorkFit Service.
• Maintain adequate stationery supplies for the department and ensure that maintenance requests are monitored and followed through.
• Provide support for service meetings. Prepare meeting agendas, take and distribute minutes.
• Participate in training opportunities to develop skills and stay updated on relevant practices and regulations.
• Work closely with the Admin Team to ensure performance is aligned with the WorkFit Service goals, providing support and development as needed.

Responsibilities

• Provide comprehensive administrative support to the WorkFit Service.
• Manage appointment bookings, referrals and clinic schedules.
• Maintain accurate and confidential employee health records.
• Respond to telephone and email enquiries in a professional and timely manner.
• Process and track referrals.
• Ensure compliance with data protection and confidentiality standards.
• Assist with audits, data entry and reporting requirements.
• To act as the first point of contact for enquiries from staff accessing the WorkFit Service.
• Maintain adequate stationery supplies for the department and ensure that maintenance requests are monitored and followed through.
• Provide support for service meetings. Prepare meeting agendas, take and distribute minutes.
• Participate in training opportunities to develop skills and stay updated on relevant practices and regulations.
• Work closely with the Admin Team to ensure performance is aligned with the WorkFit Service goals, providing support and development as needed.

Skills

Administrative leadership

Appointment bookings

Confidentiality

Data protection

Communication skills

Telephone etiquette

Audits and reporting

Meetings minutes

Training and development

IT skills

Tools

MS Office Suite

Job description

An exciting opportunity has arisen for a committed, enthusiastic and highly motivated administrator to join our Occupational Health WorkFit Project, a pilot service to support staff who are experiencing musculoskeletal conditions. We are seeking an organised and proactive committed individual who will contribute to the positive, can-do approach of our team.

You will be leading the administration and supporting the WorkFit Team in delivering quality administrative services across Trusts within Birmingham and Solihull (BSol).

As well as being part of the busy department, you will be required to prioritise your own workload on a day-to-day basis and work autonomously as the admin lead for the team. Excellent IT and communication skills are essential for this role, along with an exemplary telephone manner.

You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. We require a strong communicator and dedicated team player. This is an excellent opportunity for someone with strong administrative skills who is interested in supporting staff health, wellbeing and safety within a healthcare environment.

We can offer you a friendly and supportive work environment where your work is valued.

PROFESSIONAL

• Provide comprehensive administrative support to the WorkFit Service.
• - Manage appointment bookings, referrals and clinic schedules.
• - Maintain accurate and confidential employee health records.
• - Respond to telephone and email enquiries in a professional and timely manner.
• - Process and track referrals.
• - Ensure compliance with data protection and confidentiality standards.
• - Assist with audits, data entry and reporting requirements.
• - To act as the first point of contact for enquiries from staff accessing the WorkFit Service.
• - Maintain adequate stationery supplies for the department and ensure that maintenance requests are monitored and followed through.
• - Provide support for service meetings. Prepare meeting agendas, take and distribute minutes.
• - Participate in training opportunities to develop skills and stay updated on relevant practices and regulations.
• PEOPLE MANAGEMENT
• Work closely with the Admin Team to ensure performance is aligned with the WorkFit Service goals, providing support and development as needed.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.