Moving On Tenancy Support Officer

Fylde Council; Lytham St Annes; On-site; GBP 33,000 - 35,000; Full time

Job summary

Fylde Council is seeking a Moving On Tenancy Services Officer to provide support to applicants moving on from temporary accommodation by offering homelessness and housing advice under the Homeless Reduction Act 2017. The role also manages a caseload of applicants with Refugee Status approaching the Local Authority.

This post requires independent decision making under homelessness legislation, with strong teamwork to contribute to the Housing Team's efficient performance; safeguarding is a

Qualifications

• Knowledge of homelessness and housing advice under relevant legislation.
• Experience managing multiple cases and priorities.
• Ability to make decisions under Homelessness legislation.
• Strong teamwork and collaboration within a housing team.

Responsibilities

• Provide comprehensive homelessness and housing advice under the Homeless Reduction Act 2017.
• Support applicants moving on from temporary accommodation.
• Manage a caseload of applicants including Refugee Status cases.
• Assist with safeguarding and referral pathways as required.

Skills

Homelessness knowledge

Caseload management

Decision making

Team player

Education

Relevant housing qualification or experience

Job description

Contract: Permanent

Hours: 37 hours per week

Salary: NJC Scale 6 SCP18-22 £32,578 - £34,811 per annum

Closing Date: 13th November 2026 12.00 Noon

The Housing Team at Fylde are looking to recruit a Moving On Tenancy Services Officer to provide support to applicants to move on from temporary accommodation by providing comprehensive homelessness and housing advice under Relief or Main Housing under the Homeless Reduction Act 2017.This role will also manage a case load of applicants with Refugee Status who approach the Local Authority as homeless.

The Moving On Service at Fylde is about supporting customers who require a flexible, open ended package of support, advice, information to assist them into settled accommodation.

You will be expected make decisions under homeless legislation and work on your own initiative. You need to be a strong team player and contribute to the efficient and effective performance of the wider housing team.

You will be expected to provide support for applicants with:

• Repeat homelessness/failed tenancies
• History of domestic abuse
• Diagnosed mental ill health
• Chronic health conditions
• Involvement with the criminal justice system
• Substance Misuse
• Leaving supported accommodation

We are committed to safeguarding and promoting the welfare of children/vulnerable adults. This post is subject to satisfactory reference history of at least two years, Disclosure & Barring Service (DBS) check, medical clearance, evidence of any essential qualifications and proof of Right to Work in the UK in accordance with the Asylum and Immigration Act 1996.

This post is exempt from the Rehabilitation of Offenders Act and amendments to the exemptions order, which mean that certain offences are 'protected' and do not need to be disclosed, guidance on the "filtering" of offences can be found at New filtering rules for DBS certificates (from 28 November 2020 onwards) - GOV.UK (www.gov.uk)