Mountain Outfitters Assistant (fixed term contract)

Equip Outdoor Technologies; East Midlands; On-site; GBP 19,000 - 23,000; Full time

Job summary

Equip Outdoor Technologies in the United Kingdom is inviting applications for a Mountain Outfitters Assistant on a fixed-term contract through December 2026. You will deliver expert Rab and Lowe Alpine product advice and provide outstanding customer service on the Mountain Outfitters Factory Shop floor.

Working with the Shop Manager, you will handle sales, stockroom duties, returns and exchanges, and liaise with our Birchwood Service Centre for repairs.

Qualifications

• Experience in retail or customer service.
• Ability to advise on technical products.
• Willingness to work 39 hours per week including Saturday shifts.
• Excellent store presentation and stock control.

Responsibilities

• Answering questions and providing technical advice to customers on shop floor products.
• Identify customer needs and recommend matching products.
• Cross-sell complementary products to enhance purchases.
• Maintain high levels of customer satisfaction through sales service.
• Keep store visually appealing and well merchandised.
• Manage stockroom, replenishment and stock control procedures.
• Assist with sales, returns and warranty processes (exchange/credit).
• Coordinate with Birchwood Service Centre about repairs.

Skills

Customer service

Technical product knowledge

Sales skills

Job description

Great opportunity to join our Team on a fixed term contract until end of December 2026 as Mountain Outfitters Assistant!

You will offer outstanding Rab and Lowe Alpine technical advice and support to customers at the Mountain Outfitters Factory Shop. Working with the Shop Manager and team, you will deliver outstanding levels of customer satisfaction through excellent sales service.

Hours are 39 per week, Tuesday to Saturday, to include one late shift on Thursdays from 12 noon to 8:30 pm.

Key Responsibilities of Mountain Outfitters Assistant (including but not limited to):

• Answering questions and providing technical advice and support to customers on a wide range of products on the shop floor.
• Identify customer needs and interests and present products that potentially match these requirements.
• Cross selling customers into additional products that will work in conjunction with and enhance purchases.
• Ensure high levels of customer satisfaction through excellent sales service.
• Maintain outstanding store condition and visual merchandising standards.
• Effective stockroom management, ensuring efficient replenishment and stock control procedures.
• Help administer sales, product returns and warranties (exchange, credit).
• Liaison between customers and our Birchwood based Service Centre regarding repairs.