Bike-Based Emergency Response Specialist

Banham Security Systems; Greater London; On-site; GBP 30,000 - 31,000; Full time

Benefits offered by this job

23 Shift days Annual Leave

Sick Pay that increases with length of

£1000 Motorbike Clothing Kit annual

Private Medical Cover after probation

Annual season ticket loan

Banham interest-free loan

Cycle to work & Home & Tech scheme

Referral bonus up to £1,000

Gym discount up to 25%

Pension scheme enrollment

Training and development opportunities

Company equipment provided

Up to 50% off Banham products

Banham Social Events

Employee recognition rewards

Byond card workplace benefits

Personal Accident Insurance

Employee assistance program (EAP)

Royal Marsden Charity involvement

Job summary

Banham Security Systems is seeking a dedicated Key Guard (Motorbike Emergency Response Rider) based from our Head Office, with a strong focus on on-road response across London. The role combines 12-hour shifts on a 7 days on / 7 days off cycle, delivering rapid alarm responses, site security, and excellent customer service.

Ideal candidates hold a Class 2 motorbike licence (1 year+) and have a calm, professional approach to emergencies, with solid report-writing skills and good knowledge of

Qualifications

• Class 2 Motorbike licence holder (minimum 1 year for insurance purposes).
• Good MS skills to enable report writing.
• Knowledge of London roads and riding challenges.

Responsibilities

• Respond to alarm activations and client requests, attending sites promptly and professionally.
• Investigate alarm activations, assess situations, and take appropriate action to secure premises.
• Assist customers who have lost their keys by providing authorised access to their properties.
• Attend and respond to a variety of emergency situations, acting calmly and decisively.
• Carry out routine property inspections, ensuring sites remain secure and reporting any concerns.
• Provide customers with knowledgeable, accurate advice and support regarding our services and products.
• Deliver an outstanding customer experience on every interaction, through professionalism, reliability, and excellent service - acting as a trusted ambassador for the Banham brand.

Skills

Motorbike licence

MS Office

Report writing

Road awareness London

Tools

GPS navigation

Job description

Banham Security Systems is seeking a dedicated Key Guard (Motorbike Emergency Response Rider) based from our Head Office, with a strong focus on on-road response across London. The role combines 12-hour shifts on a 7 days on / 7 days off cycle, delivering rapid alarm responses, site security, and excellent customer service.

Ideal candidates hold a Class 2 motorbike licence (1 year+) and have a calm, professional approach to emergencies, with solid report-writing skills and good knowledge of