Motor Operations Vehicle Manager

BNP Paribas Personal Finance; Metropolitan Borough of Solihull; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

BNP Paribas Personal Finance in Solihull seeks an experienced Motor Operations Vehicle Manager to lead the lifecycle management of our vehicle assets. You will drive performance, collaborate with internal teams and external suppliers, and use data to maximise asset value while ensuring fair customer outcomes and regulatory compliance.

This full-time, permanent role offers a flexible hybrid working model and opportunities to travel to auction houses to review performance and practices.

Qualifications

• Experience leading motor/asset management or regulated financial services teams.
• Strong data/MI capability to drive performance and improvement.
• Excellent stakeholder and supplier management skills.
• Knowledge of FCA regulations and Consumer Duty.
• Strong planning, resilience and communication skills.

Responsibilities

• Lead the operational management of vehicle assets and end-of-contract processes.
• Utilise data to identify trends and drive strategic decisions.
• Manage third-party supplier relationships and monitor SLAs.
• Collaborate with Operations, Finance, Risk and Asset Management to implement strategies.
• Ensure FCA regulatory requirements, Consumer Duty and governance standards are met.
• Develop and coach the team, fostering continuous improvement and strong customer outcomes.
• Travel to auction houses to review performance and practices.

Skills

Leadership

Analytical skills

Stakeholder management

Supplier management

Vehicle asset management

FCA regulations knowledge

Communication skills

Decision-making

Commercial awareness

Job description

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we're part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

We're looking for an experienced Motor Operations Vehicle Manager to lead the operational management of our vehicle assets throughout their lifecycle. You'll drive operational performance, work closely with internal teams and external suppliers, and use data and insight to maximise asset value while ensuring fair customer outcomes and compliance with regulatory requirements.

Key Responsibilities

• Lead the operational management of vehicle assets, ensuring efficient end-of-contract processes and strong commercial performance.
• Use data and management information to identify trends, improve performance and support operational decision-making.
• Manage relationships with third-party suppliers, monitoring service delivery, governance and performance against agreed SLAs.
• Collaborate with teams across Operations, Finance, Risk and Asset Management to deliver effective operational strategies.
• Ensure compliance with FCA requirements, Consumer Duty, governance standards and operational controls.
• Lead, coach and develop your team, promoting a culture of continuous improvement, accountability and excellent customer outcomes.
• Travel will be required to visit auction houses to review performance, operational standards and working practices.

Skills & Attributes

• Proven leadership experience within a motor, asset management or regulated financial services environment.
• Strong analytical skills with experience using data and MI to drive operational performance and continuous improvement.
• Excellent stakeholder and supplier management skills, with the ability to build effective relationships across the business.
• Good understanding of vehicle asset management, end-of-contract processes and operational governance.
• Strong knowledge of FCA regulations, Consumer Duty and delivering fair customer outcomes.
• Organised, commercially minded and resilient, with excellent communication and decision-making skills.

What's in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

• Competitive salary and comprehensive package, contributory pension, and health cash plan.
• Opportunity to buy/sell holiday giving you even more control over your work-life balance.
• Flexible benefits including private medical insurance and lifestyle discounts.
• A culture that values collaboration, development and wellbeing.
• Hybrid working with excellent learning and development opportunities to support your career.

Could this be you?

Making a positive impact is at the heart of everything we do. We're looking for people who live by our values, who are Positive, Brave and Own It.

Don't let confidence hold you back. You don't need to meet every requirement—if you have around 75% of the skills and the right attitude, we'd love to hear from you.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers

Your Application Journey

• Call with our Talent Acquisition team
• Informal chat with the Hiring Manager
• Competency-based interview including a short presentation (90 minutes)

We aim to complete the process within 3–4 weeks, depending on availability. If you're not shortlisted, we'll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

We're committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation or background.