Motor Claims Strategy Manager

NFU Mutual; York and North Yorkshire; Hybrid; GBP 80,000 - 95,000; Full time

Benefits offered by this job

Salary up to £95,000

Annual bonus up to 25%

Pension up to 20% incl 8% contribution

28 days leave + holidays

Private medical insurance

Gym membership £20/month

Life assurance 4x salary

Employee discounts

Job summary

NFU Mutual seeks a Motor Claims Strategy Manager to define and deliver the Motor claims strategy, setting financial performance and member experience targets. You will lead a team and work with Claims Operations, Supply Management, Propositions, Pricing, Underwriting and Reserving to align priorities with the wider company strategy.

You’ll drive business change, oversee technology, supplier outsourcing, performance management and leakage auditing, and ensure customer outcomes while balancing

Qualifications

• Detailed knowledge and wide experience of all aspects of Motor claims.
• Strong leadership experience with a proven ability to influence effectively at senior level.
• Proven track record of delivering key performance indicators and performance targets.
• Experience of successfully leading change and translating market insight into action.
• Market presence, knowledge and influence would be advantageous.

Responsibilities

• Lead the strategy and performance of NFU Mutual’s Motor claims business.
• Shape customer experience, cost management and operational improvement at senior level.
• Define and deliver the Motor claims strategy with targets for financial performance and member experience.
• Lead a team and collaborate with Claims Operations, Supply Management, Propositions, Pricing, Underwriting and Reserving.
• Oversee supplier performance and lead the response to Motor claims surge events.

Skills

Motor claims knowledge

Leadership

Change management

Stakeholder engagement

Strategic planning

Job description

Motor Claims Strategy Manager

• Lead the strategy and performance of NFU Mutual’s Motor claims business
• Shape customer experience, cost management and operational improvement at senior level
• Field based across regional locations which will require regular travel to our handling locations in York, Stratford, Bristol and Glasgow.

About the role

As Motor Claims Strategy Manager at NFU Mutual, you’ll define and deliver the Motor claims strategy, setting financial performance and member experience targets while supporting the wider claims strategy.
You’ll lead a team and work closely with Claims Operations, Supply Management, Propositions, Pricing, Underwriting and Reserving. Together, you’ll align Motor claims priorities with the wider company strategy and turn market insight into clear action.

You’ll lead business change as the business owner, covering technology implementation, supplier outsourcing, performance management, target setting, quality assurance and leakage auditing. You’ll balance claims cost, handling time, process touchpoints and customer outcomes, using management information and market insight to identify risks, opportunities and priority interventions.

You’ll also oversee technical standards, capability frameworks and supplier performance, provide expert recommendations to senior committees, and lead NFU Mutual’s response to Motor claims surge events. Through strong relationships with operational leaders, suppliers, agencies, brokers and industry contacts, you’ll deliver measurable improvements in customer experience, cost management and operational efficiency.

This is a national role which will require regular travel to our handling locations in York, Stratford, Bristol and Glasgow. Travel to supplier locations and market events (including London) will also be required. We would expect that at least 1 day a week is spent in one of our offices, but you should expect this to vary depending on demand.

About you

You take accountability for setting a clear direction and delivering results, using sound decision making to turn strategy into practical action. Forward thinking and comfortable using your own initiative, you identify opportunities, challenge established approaches and prioritise effectively when customer, financial and operational demands compete.

As well as this, you engage stakeholders confidently and build constructive relationships across a complex organisation, bringing people with you through change and creating an environment where others can contribute, develop and perform at their best. Throughout your work, you maintain a clear focus on customer outcomes while following through on commitments and delivering to agreed standards.

To join NFU Mutual, you’ll also bring

• Detailed knowledge and wide experience of all aspects of Motor claims
• Strong leadership experience with a proven ability to influence effectively at senior level
• A proven track record of delivering key performance indicators and performance targets
• Experience of successfully leading change
• Market presence, knowledge and influence, which would be an advantage

Internally known as Head Office Motor Claims Manager

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary – up to £95,000 depending on experience
• Annual bonus (up to 25% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Private medical insurance + options to add family members
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Volunteering - volunteer in the community for one day each year
• Mentoring opportunities to help you grow your career
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top Companies 2026 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.