Personal Lines Underwriting Manager

NFU Mutual; Stratford-upon-Avon; Hybrid; GBP 70,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

Employee discounts

Contributory pension scheme

28 days annual leave

Private medical insurance

Monthly gym contribution

Job summary

A leading insurance firm in Stratford-upon-Avon is seeking an Underwriting Segment Manager to oversee its Personal Lines underwriting strategy. The successful candidate will deliver growth, lead a team of underwriters, and ensure products meet regulatory standards. Strong market knowledge and leadership capabilities are essential. The role offers a salary between £70,000 and £80,000 alongside excellent benefits including bonuses, pension contributions, and health insurance.

Qualifications

• Proven track record in Personal Lines Underwriting.
• Ability to lead and motivate teams.
• Strong communication skills.

Responsibilities

• Lead the delivery of underwriting strategy.
• Manage technical underwriters.
• Ensure compliance with regulatory controls.

Skills

Account management

Market knowledge in Personal Lines insurance

Leadership skills

Stakeholder management

Analytical mindset

Tools

PowerBI

Job description

• Lead the delivery of NFU Mutual’s Personal Lines Underwriting strategy
• Manage and oversee the implementation and monitoring of underwriting growth and account performance targets, development of risk appetite, personal lines product set and compliance with regulatory controls
• Hybrid role – spend on average 20% of your time at our Stratford-upon-Avon offices, with ample home-working on offer.

About the role:

Working within our Head Office Underwriting division, you’ll play a pivotal role in developing and implementing our Personal Lines strategy, ensuring we achieve our growth plans and continually monitor our account to make sure our profitability targets are met. You will also make sure our products continue to be market leading and continually review our risk appetite, to reflect our longer-term plans.

You will also manage a team of technical underwriters, ensuring they are motivated, developed and supported to complete their work to a high standard.

You’ll lead on our risk appetite strategy, working closely with both our Regional Underwriting and Pricing teams to ensure that our underwriting strategy is clear and understood. Your expertise will also ensure our insurance coverages meet both regulatory standards and the needs of our members, while your insight into market trends and competitor activity will help us stay ahead in a dynamic environment.

You’ll oversee the development of underwriting capabilities across the business, contribute to technical learning and development, and build strong relationships with internal and external stakeholders. As a visible advocate for the Underwriting function, you’ll add value to our business, our members, and our partners.

This role is known internally as: Underwriting Segment Manager

About you:

With a proven track record undertaking an account-management focused, Personal Lines Underwriting role, you bring a data-driven mindset and a passion for delivering results. You’re an experienced leader, able to motivate and develop teams, and you thrive on building collaborative relationships across the business.

To be considered you’ll need:

• Experience of being accountable for underwriting strategy, risk selection, and account performance
• Strong market and competitor knowledge in Personal Lines insurance
• Excellent leadership, stakeholder management, and communication skills
• An analytical mindset, with regular use of tools like PowerBI
• Experience leading teams (line and/or project)

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards:

• Salary of £70,000 - £80,000
• Annual bonus (up to 25% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 28 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Private medical insurance + options to add family members
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership – subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual:

We’re one of the UK’s leading general insurance and financial services organisations, and for over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us, so we’re proud to be recognised as “a great place to work”.

Our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for ten consecutive years. We’ve also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 — and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.

Additionally, we were named in the LinkedIn Top 15 Companies 2025 list of “Best midsize employers to grow your career in the UK”, and we’ve been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.

We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable—so we’re successful now and in the future.