Motor Claims Response Team Leader

Direct Line Insurance Group; Leeds; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

In this role as a Motor Claims Response Team Leader at a leading insurance company, you will oversee a dedicated team, ensuring high performance via coaching and continuous process enhancements. Ideal candidates will have strong leadership skills, alongside experience in motor claims, ensuring that customer satisfaction remains a priority. Join us to make meaningful contributions while enjoying competitive benefits and a flexible work environment.

Benefits

Generous 9% employer pension contribution

Annual bonus of up to 10%

25 days holiday allowance

50% off home, motor, and pet insurance

Free travel insurance and breakdown cover

Optional Health and Dental insurance

Qualifications

• Experience in motor claims processes and customer needs.
• Leadership experience in managing and developing teams.
• Talent management skills, including recruitment and retention.

Responsibilities

• Guide and motivate the team to reach their full potential.
• Drive continuous improvement and ensure compliance.
• Support recruitment and talent development.

Skills

Leadership

Customer focus

Problem-solving

Education

Experience in motor claims

Job description

Motor Claims Response Team Leader page is loaded

Motor Claims Response Team Leader

Apply locations Leeds Glasgow time type Full time posted on Posted 30 Days Ago job requisition id R-18567

Motor Claims Response Team Leader

Glasgow or Leeds - Hybrid (2 days a week in the office)

Full Time, Permanent Position

Let's make the most of your talent

Join us as a Motor Claims Response Team Leader, where you'll inspire your team, drive excellence, and shape solutions that truly make a difference for our customers and business.

About us

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best..

It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.

What you'll be doing

Reporting directly to the Customer Experience Manager, you'll:

• Inspire and guide your team to reach their full potential through coaching, motivating and feedback.

• Lead by example, setting the standard for behaviour and performance.

• Use data to understand team performance, taking immediate action where needed.

• Drive a culture of continuous improvement by solving problems and sharing best practices.

• Support team members in achieving performance metrics and measures.

• Ensure compliance with internal and external policies, procedures, and guidelines to deliver accurate results.

• Manage costs following business targets and look for opportunities to reduce waste.

• Support personal and team growth by overseeing development and promoting progression opportunities.

• Identify and manage risks according to DLG's group risk framework.

• Recognise and reward team successes to guide a positive and engaged culture.

• Prioritise wellbeing by checking in with your team.

• Recruit and retain talent, supporting succession planning and development.

What we're looking for

• A background in motor claims with hands-on experience in understanding processes, regulations, and customer needs.

• Leadership experience with the ability to inspire and develop a high-performing team.

• Talent management experience, including recruiting, retaining, and developing people.

• A customer-focused mindset, ensuring the best outcomes for customers, shareholders, and the business.

What we offer in return

We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:

• Generous 9% employer pension contribution

• Annual company bonus of up to 10%

• 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)

• 50% off home, motor and pet insurance

• Free travel insurance and Green Flag breakdown cover

• Additional optional Health and Dental insurance

• Plus, many more

Ways of Working: Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

Hours: 37.5 hours (Monday to Friday 8am to 9pm, Saturday 9am to 5pm & Sunday 10am to 5pm - shifts will be within these hours)

#LI-Hybrid

#LI-CL2

Similar Jobs (2)

Damage Motor Claims Handler

locations Glasgow time type Full time posted on Posted 11 Days Ago

Counter Fraud - Motor Claims Senior Handler

locations Leeds time type Full time posted on Posted 26 Days Ago

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.

It could be within our broad Tech & Data roles or perhaps with the people-centric Customer Services & Claims team. Your expertise might be best suited to a financial or HR or legal route. Or your skillset makes you a perfect fit for our Auto Services function. The one thing they share? When you work here, the support you get goes beyond the day-to-day.

We’ve got some of the most well-known names under our umbrella. From Direct Line and Churchill to Green Flag, Darwin and Privilege. So, whatever your skills or experience, there’s a place for you at DLG.

You could be starting out in your career, taking the next exciting step or simply looking for a change. Here, we’ll ensure that you have the capacity to truly own your development while feeling confident you’re making your mark.