Motor Claims Negotiator – Third-Party Settlements

Tesco Insurance; Newcastle upon Tyne; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension 7.5%

Virtual GP

Annual bonus

Holiday 7.2 weeks

Staff discount

Parental leave enhancement

Save & Buy option

Learning opportunities

Job summary

Tesco Insurance and Money Services in Newcastle is seeking a Claims Handler for the Third Party Assist Team. The role is hybrid after initial training and focuses on proactive management of non-fault motor claims, helping customers access repair and mobility solutions while delivering excellent service.

We value customer service, relationship building and negotiation skills, with insurance/claims experience beneficial.

Qualifications

• Excellent customer service and communication skills, with the ability to influence, persuade and explain information clearly to a variety of customers and stakeholders.
• Strong ownership and decision-making capability, with the confidence to take responsibility within agreed authority levels and identify solutions that meet both customer and business needs.
• Strong organisational and prioritisation skills, with the ability to manage workloads effectively while maintaining high standards of service.
• A resilient and adaptable approach, with the ability to overcome objections whilst demonstrating empathy in challenging situations, a positive attitude and the ability to work collaboratively through change.

Responsibilities

• Proactively contacting non-fault third parties and promoting the benefits of our repair and mobility services and solutions.
• Building positive relationships with customers through effective communication, helping them navigate their circumstances and achieve the right outcome.
• Negotiating with third-party stakeholders and suppliers to deliver fair outcomes while controlling costs and protecting business interests.
• Managing claim progress and departmental priorities, including monitoring ongoing hire and repair activity.
• Identifying, investigating and escalating potential fraud concerns in line with company processes and procedures.
• Supporting the efficient handling and settlement of claims while delivering a high standard of customer service to all stakeholders.

Skills

Excellent customer service

Communication skills

Decision making

Organisation

Resilience

Job description

Tesco Insurance and Money Services in Newcastle is seeking a Claims Handler for the Third Party Assist Team. The role is hybrid after initial training and focuses on proactive management of non-fault motor claims, helping customers access repair and mobility solutions while delivering excellent service.

We value customer service, relationship building and negotiation skills, with insurance/claims experience beneficial.