Motor Claims Handler - CH4

Davies; Liverpool; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Motor Claims Handler to join their dynamic team. This role involves managing motor claims, focusing on personal injury and credit hire, while ensuring high-quality service and productivity. With a hybrid work model, you will enjoy the flexibility of working from home and the office. If you have a passion for advocacy and possess strong negotiation skills, this is an exciting opportunity to make a significant impact in a fast-paced environment. Join a company that values innovation and teamwork, and take your career to the next level.

Benefits

Davies Incentive Plan

25 Days Holiday

Simply Health Care Cash Plan

24/7 Online GP

Death In Service

Pension Contribution

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Qualifications

• Minimum 5 years of claims handling experience required.
• Strong communication, negotiation, and organizational skills are essential.

Responsibilities

• Manage a caseload of motor claims from inception to settlement.
• Ensure compliance with client SLAs and maintain service standards.

Skills

Claims Handling

Negotiation Skills

Attention to Detail

Organizational Skills

Communication Skills

Client Relationship Management

Supervisory Skills

Job description

Motor Claims Handler - CH4

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Liverpool

Description

Are you passionate about advocating for others, skilled in negotiation and thrive in a fast paced role? If so, join our team as a credit hire and personal injury claims handler.

The claims handler will be responsible for managing a caseload of motor claims from inception to settlement pre-litigation.

Key Accountabilities

1. Pro-actively manage a caseload of motor claims, including personal injury (OIC and MOJ) and credit hire.
2. Maintain accurate data on the relevant case management system.
3. Comply with set client SLA’s.
4. Ensure quality service standards and productivity levels are maintained to a high standard.
5. Allocate new claims and set strategies.
6. Carry out supervisory tasks appropriate to level.
7. Assist with training and mentoring junior team members.
8. Undertake appropriate additional tasks provided by the Team Leader.
9. Client review meetings and assist with client project work where applicable.
10. Build and maintain excellent relationships with clients.

Working Hours

35 hours per week, Monday – Friday 9am – 5pm with 1 unpaid hour for lunch. Primary location for this role is Liverpool Office, this is a hybrid role working 1 day in the office and 4 days from home.

Experience, Skills and Qualifications

1. Minimum 5 years claims handling experience.
2. Excellent attention to detail.
3. Strong communication and negotiation skills.
4. Strong organisational skills.
5. Supervisory experience is desirable.
6. The ability to manage own volume workload via task management.
7. The ability to work as a team and independently.
8. Strong client relationship skills.

Values

Our culture is focused on making Keoghs sustainable and successful for our people and clients. Our four values are at the heart of everything we do:

1. We are connected.
2. We are dynamic.
3. We are innovative.
4. We succeed together.

Benefits

• Davies incentive Plan.
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days).
• Simply Health Care Cash Plan.
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing.
• Death In Service – after 1 year’s service.
• Pension Contribution based 5% Employee / 3% Employer.
• Cycle to Work Scheme*.
• Tech Scheme*.
• Season Ticket Loan*.
• Gym Flex*.
• Access to Online Discount Sites.
• Discounted Gourmet Society Membership.
• Discounted Tickets for Merlin Attractions nationwide.
• Discounts at local retail outlets.

*after successfully completing probation.