Claims Handler CH4

Davies; Liverpool; On-site; GBP 30,000 - 45,000; Full time

Job summary

An established industry player is seeking a Claims Handler to join their dynamic Liverpool team. This role involves managing a diverse caseload of Public Liability and Employers Liability claims, ensuring high standards of service and quality. The ideal candidate will have extensive experience in claims handling, particularly in complex scenarios, and will play a key role in audits and client interactions. With a focus on innovation and teamwork, this position offers a rewarding opportunity to contribute to a forward-thinking organization that values its employees and clients alike.

Benefits

Davies Incentive Plan

25 days holiday per year

Simply Health Care Cash Plan

24/7 online GP and mental health support

Death In Service after 1 year

Pension contribution: 5% Employee / 3% Employer

Employee Resource Groups

Employee Volunteering Programme

Cycle to Work Scheme

Tech Scheme

Qualifications

• Minimum 4 years claims handling experience in EL/PL.
• Significant experience in evaluating and settling claims.

Responsibilities

• Manage a caseload of Public and Employers Liability claims.
• Conduct audits within the department and maintain quality standards.

Skills

Claims Handling

Public Liability Claims

Employers Liability Claims

Negotiation Skills

Workload Prioritization

Job description

Claims Handler CH4

Department: Legal

Employment Type: Permanent - Full Time

Location: Liverpool

Description

Keoghs are seeking a Claims Handler (CH4) to join their Liverpool team. The claims handler will proactively manage a caseload of Public Liability, Employers Liability, and Property Damage claims (up to and including reserve limits of £40,000) to conclusion. Additionally, the role involves conducting audits within the department.

Key Accountabilities

• Create accurate Claims Management System records.
• Maintain high standards of quality, service, and productivity.
• Develop client contacts and understand client culture.
• Attend client review meetings when appropriate.
• Assist with internal and external audits.
• Undertake projects and deliver within agreed timescales.
• Keep Managers informed of client changes and issues.
• Report to Team Leader/Claims Unit Service Manager and undertake additional tasks as assigned.
• Allocate new claims as required.
• Carry out supervisory tasks appropriate to level and instructions.
• Perform monthly audits for all fee earners in the department.
• Conduct client audits as needed.
• Develop and maintain an audit process for feedback, with outputs communicated to relevant stakeholders.

Working Hours

35 hours per week, Monday to Friday, 9am-5pm, with 1 hour unpaid for lunch.

Experience, Skills, and Qualifications

• Minimum 4 years claims handling experience, with at least 3 years in EL/PL dealing with complex quantum.
• Significant experience in evaluating, negotiating, and settling Public/Employers' Liability Claims.
• Experience in training or supervising (desirable).
• Technical delivery experience with RSI or CRPS preferred but not essential.
• Effective workload prioritization and organization skills.
• Understanding of the market and industry.

Our Values

We are connected, dynamic, innovative, and succeed together. Our culture focuses on making Keoghs sustainable and successful for our people and clients, with these values at the heart of everything we do.

Benefits

• Davies Incentive Plan
• 25 days holiday per year, increasing with service (option to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support, and virtual wellbeing services
• Death In Service after 1 year of service
• Pension contribution: 5% Employee / 3% Employer
• Employee Resource Groups
• Employee Volunteering Programme
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation