Motor Claims Handler

The Acorn Group; Liverpool; Hybrid; GBP 29,000 - 38,000; Full time

Benefits offered by this job

35 days holiday

24/7 mental health support

Flexible benefits

Hybrid working

Recognition awards

Job summary

The Acorn Group, rooted in Liverpool, is seeking a Motor Claims Handler to manage a Fleet and Specialist portfolio from start to settlement. Based in Liverpool City Centre with hybrid work (minimum 3 days in office) and a 37.5-hour week, you will handle indemnity, liability, and damages across multiple heads of damage.

Salary ranges from £28,747 to £38,160 with a £2,000 annual bonus potential (DOE). Strong relationship skills and PI/credit hire experience are essential for success in this role.

Qualifications

• Significant PI and/or credit hire claims experience.
• Knowledge of Pre-Action Protocol and Civil Procedure Rules.

Responsibilities

• Validate all claims for indemnity and fraud.
• Assess liability and communicate decisions.
• Contact claimants to establish exposure and collect information.
• Accurate quantum assessment using available tools.
• Identify cases to reduce exposure and coordinate with in-house motor engineers.
• Ensure indemnity spend is minimised by commercial decisions.
• Proactively manage diary to progress cases.
• Set reserves in line with company guidelines.
• Coach and mentor less experienced handlers.
• Perform ad hoc tasks as needed by the business.

Skills

Claims handling

Relationship management

Communication

Teamwork

Organisation

Job description

We are currently recruiting a Motor Claims Handler to join the Fleet and Specialist product team. This individual will be pro-actively managing a portfolio of Fleet and Specialist products in motor claims from start through settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire and Third-party Personal Injury claims (Portal and Non Portal). You will be providing exceptional level of service and relationship management to our Fleet customers.

Role: Motor Claims Handler

Location: Liverpool City Centre/ hybrid (Minimum 3 day in office)

Working Hours: Monday to Friday 9:00am – 5:30pm, 37.5 hours per week

Salary: Between £28,747 and £38,160 DOE plus £2000 annual bonus potential achieved quarterly

What you will be doing:

• Validate all claims for indemnity and fraud.
• Assess liability including communication of our decision.
• Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage, ensuring that key information is obtained and updated on the claim file.
• Accurate quantum assessment of claims presented using the relevant tools available to assist.
• Identify cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers.
• Ensure indemnity spend is minimized by commercial decision making.
• Proactive diary management to monitor and progress cases.
• Application and investigation to ensure accurate reserves in line with company guidelines.
• Accountability for own performance against set objectives.
• Adherence to best practice and key strategies.
• Effective file and portfolio management.
• Assist with coaching and mentoring of less experienced handlers.
• Any other Ad hoc task as the needs of the business dictate

What we’re looking for:

• Persuasive, strong and confident communicator with the ability to relationship manage.
• Ability to use own initiative to explore all options to achieve the best outcome for the business.
• Motivated self-starter.
• Ability to work as part of a team.
• Ability to work in a culture of openness, trust, and respect.
• Strong organisation skills with the ability to prioritise tasks.
• Ability to fact find and analyse information to result in accurate decision making.
• Significant PI and/or credit hire claims experience, commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules & hourly rate costs.
• Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal.
• Ability to use own initiative to explore all options to achieve the best outcome for the business.

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

We run through walls for our customers and each other

We challenge the status quo

We succeed when we help those around us succeed

We decide quickly when the smart thing to do is use our judgement

Benefits:

35 days’ holiday (including bank holidays) with additional buy/sell options

24/7 mental health support & free counselling available

Grow with us: Through career fairs, leadership programs, and learning on the go!

Flexible benefits, including early access to salary via our internal platform

Hybrid working options to support work-life balance and individual needs

Recognition awards, social events & more

Our Commitment to our colleague’s:

These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

Mindful Employer – championing mental health and wellbeing

Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities

Menopause Friendly accredited – supporting every stage of life

Armed Forces Covenant signatory – honouring those who serve

Great Places to Work 2024/25 – fostering an engaging and positive workplace culture

Best Place to Work for Development – proud to be investing in people’s future

Best Place to Work for Women – breaking down barriers to women's career progression

If you’re looking for a company with a strong culture, real career progression, and a people-first approach — all rooted in the heart of Liverpool — Grow with Acorn.

A Few Things to Know Before You Apply

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.

Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.

We’re Here to Support You We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work