Motor - Claims handler

Davies; Leeds; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading company in insurance is seeking Motor Claims Handlers in Leeds during a period of growth. The role involves managing customer claims and providing outstanding service, suitable for candidates at various experience levels, with comprehensive training provided. Benefits include career development and well-being support.

Benefits

Funding for professional qualifications

Leadership training programme

25 days holiday plus additional after service length

Flexible working options

Employee volunteering programme

Qualifications

• Experience in claims handling desirable but not required.
• Skills in customer communication and support essential.
• Ability to work in a fast-paced environment highlighted.

Responsibilities

• Manage end-to-end motor claims from initial report to completion.
• Communicate with customers about their claim options effectively.
• Collaborate with repairers, insurers, and brokers throughout the claims lifecycle.

Skills

Customer Service

Communication

Problem-Solving

Job description

2 days ago Be among the first 25 applicants

Description

Do you have a keen eye for detail and a passion for delivering exceptional customer service?

Department: Claims Management

Location: Leeds

Description

Do you have a keen eye for detail and a passion for delivering exceptional customer service?

We are looking for Motor Claims Handlers to join us during an exciting period of growth. In this fast-paced role, you will investigate liability, determine claim progression, and support the recovery of charges. You’ll work across the claims lifecycle, liaising with car body repairers, insurers, and brokers while keeping customers updated via phone and email.

What will you be doing?
You will be part of a busy and fast-paced department that is responsible for providing support to our customers who have been involved in a road traffic accident, regardless of fault. Your role will involve communicating with our customers through both verbal and written means and discussing their options whether their vehicle is repairable or has been deemed a write-off.

This role draws on experience from various sectors, requiring you to apply technical knowledge to assess liability in both fault and non-fault accidents. You’ll provide outstanding customer service by keeping clients informed about their claims while also managing discussions with brokers and insurers. We don’t expect applicants to have experience in every aspect of the role, and have 4 levels available based on experience, some exposure to claims handling, liability assessment, credit hire and personal injury is desirable!


What will your day look like:

• Manage end-to-end motor claims from initial report to completion.
• Work closely with work providers, clients, and repairers to ensure timely and efficient repairs.
• Update and maintain a case management system with detailed progress reports.
• Liaise with insurers and engineers to address liability queries and recover costs.
• Provide excellent customer service through effective communication and problem-solving.
• Adhere to strict service level agreements and timelines.
  
  

Knowledge and Abilities:

Motor – Claims Handler CH1
Entry level. No previous claims handling experience required. CH1 level motor – claims handlers will proactively manage a portfolio of customer claims include repair and total loss.

Motor – Claims Handler CH2
An experienced claims handler with experience dealing with customer claims, credit hire, third party property damage, recoveries and personal injury via the OIC and portal.

Motor – Claims Handler CH3
An experienced claims handler with significate experience dealing with customer claims, credit hire, third party property damage, recoveries and personal injury via the OIC and MOJ portal. Will have an excellent knowledge of motor related caselaw.

Motor – Claims Handler CH4
An experienced claims handler with significate experience dealing with customer claims, high value and complex credit hire, third party property damage, recoveries and personal injury via the OIC and MOJ portal, along with high value complex injury up to £100k. Will have an excellent knowledge of motor related caselaw including Scottish and Northern Irish.


Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

Referrals increase your chances of interviewing at Davies by 2x

Get notified about new Claims Handler jobs in Leeds, England, United Kingdom.

Maidstone, England, United Kingdom 2 weeks ago

Leeds, England, United Kingdom 1 week ago

Leeds, England, United Kingdom 21 hours ago

Maidstone, England, United Kingdom 6 days ago

Tonbridge, England, United Kingdom 1 week ago

Maidstone, England, United Kingdom 2 weeks ago

Maidstone, England, United Kingdom 2 weeks ago

Tonbridge, England, United Kingdom 1 week ago

Leeds, England, United Kingdom 3 weeks ago

Claims Adjuster General Liability - Remote

Leeds, England, United Kingdom 2 days ago

Heathfield, England, United Kingdom 2 weeks ago

Leeds, England, United Kingdom 6 days ago

Leeds, England, United Kingdom 8 hours ago

Tonbridge, England, United Kingdom 1 week ago

Tonbridge, England, United Kingdom 1 month ago

Maidstone, England, United Kingdom 6 days ago

Tactical Pre-Litigated Credit Hire File Handler

Leeds, England, United Kingdom 23 hours ago

Tactical Litigated Credit Hire File Handler

Leeds, England, United Kingdom 23 hours ago

Maidstone, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.