Motor Claims Handler

AXA UK; Bolton; On-site; GBP 25,000 - 32,000; Full time

Job summary

AXA UK is seeking a Motor Claims Handler for its Commercial Claims team. You will support customers and brokers by handling queries over the phone, employing strong communication and integrity to build trust and deliver excellent service.

The role involves managing motor and related property claims, with a focus on accurate information, investigations, and cost-effective settlements. Flexible working options are available, and induction will cover the necessary systems and processes.

Qualifications

• Experience in Motor Claims.
• Property claims experience is preferable but not essential.
• Sound negotiation skills and use of tactics in managing claims.
• We’ll provide all the technology and training, and in return we ask you to bring your enthusiasm and passion for customer service.
• You’ll have a natural talent for connecting with people, quick problem-solving ability and positive, can-do attitude.
• You’re a great listener, confident communicating over the phone and using computers.
• Passionate about working as part of a collaborative team.

Responsibilities

• Managing a portfolio of Claims offering relevant and accurate information to every customer based on your professional expertise and training.
• Carrying out investigations of claims to obtain quantum information to make appropriate policy and legal liability decisions.
• Recommend and action the most appropriate use of the claims management processes including MOJ, Credit Hire and using current case law to provide a cost-effective settlement.
• Identify and contribute to improvement in claims processes in order to ensure optimum efficiency and ability to deliver business results.

Skills

Motor Claims experience

Property claims

Negotiation skills

Phone communication

Team player

Customer service

Job description

About AXA

AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive.

Job overview

We have an opportunity for a Motor Claims Handler to join us in our Commercial Claims department. You\'ll help customers and brokers of AXA Insurance in the UK. We see ourselves as one big team, therefore you\'ll take pride in working as an effective team player and you\'ll have the opportunity to learn about new Claims products. As a Motor Claims Handler, you\'ll be an essential member of the team helping our customers over the phone by handling their queries. You\'ll have strong communication skills, with the ability to build great relationships based on Integrity and trust. We always put the customer first in everything we do, so we want someone who strives to go the extra mile for them.

Key responsibilities

• Managing a portfolio of Claims offering relevant and accurate information to every customer based on your professional expertise and training.
• Carrying out investigations of claims to obtain quantum information to make appropriate policy and legal liability decisions.
• Recommend and action the most appropriate use of the claims management processes including MOJ, Credit Hire and using current case law to provide a cost-effective settlement.
• Identify and contribute to improvement in claims processes in order to ensure optimum efficiency and ability to deliver business results.

Work arrangements

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You\'ll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.

We\'re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

Working hours & shift pattern

You\'ll work full time, 35 hours per week over 5 days.

Induction

Induction date: Monday 14th September 2026

Your skills & experience

• Experience in Motor Claims.
• Property claims experience is preferable but not essential.
• Sound negotiation skills and use of tactics in managing claims.
• We\'ll provide all the technology and training, and in return we ask you to bring your enthusiasm and passion for customer service.
• You\'ll have a natural talent for connecting with people, quick problem-solving ability and positive, can-do attitude.
• You\'re a great listener, confident communicating over the phone and using computers.
• Passionate about working as part of a collaborative team.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

How to apply

To apply, click on the \'apply now\' button, you\'ll then need to log in or create a profile to submit your CV. We\'re proud to be an Equal Opportunities Employer and don\'t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we\'re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.