Motor Claims Desktop Engineer

Hastings Direct; Bexhill-on-Sea; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Flexible Working

Competitive Bonus Scheme

Health Care Cash Plan

Pension Contribution Match

Mental Well-being Programme

25 Days Annual Leave

Job summary

Hastings Direct is seeking a Motor Claims Desktop Engineer to remotely assess vehicle damage and review repair estimates in a hybrid role based in Bexhill-on-Sea. Responsibilities include providing technical guidance, maintaining accurate claims information, and negotiating repair costs. The position offers an attractive salary, flexible working options, and a competitive bonus scheme. Additional benefits include a healthcare cash plan, 25 days annual leave, and access to mental well-being programs. Join us to play a key role in delivering an efficient claims journey.

Qualifications

• Subject-matter expertise in vehicle and engineering processes.
• Ability to assess and review vehicle damage repair estimates.
• Experience with negotiating repair estimates and managing claims.

Responsibilities

• Support colleagues and customers by providing technical guidance.
• Review and ensure accuracy of vehicle damage repair estimates.
• Investigate and challenge repair estimates for cost control.
• Maintain accurate information across all claims systems.

Job description

Locations: Leicester/Bexhill Hybrid – Expected office attendance once a month.

Job Role

A Motor Claims Desktop Engineer assesses vehicle damage remotely, reviewing repair estimates and ensuring that repair methods and costs are accurate, safe, and aligned with industry standards. Using recognised estimating tools, they validate repair routes, support repair-versus-total-loss decisions, and help manage overall claims cost and quality. The role works closely with repairers, claims handlers, and customers to provide clear technical guidance, negotiate where necessary, and monitor repair progress. By identifying inconsistencies and ensuring repairs follow best practice, the Desktop Engineer plays a key part in delivering a smooth, efficient, and technically robust claims journey.

Responsibilities

• Act as a dependable vehicle and engineering subject‑matter expert, supporting colleagues, customers, and contributing to knowledge sharing across the function.
• Review all vehicle damage repair estimates promptly and consistently, ensuring accuracy and appropriate repair methods.
• Investigate and challenge repair estimates and external engineering assessments where necessary to maintain strong cost control and achieve the best customer and commercial outcomes.
• Support, review, and carry out supplier audit actions when required, providing constructive feedback to strengthen performance and relationships.
• Maintain accurate and up‑to‑date information across all claims systems and supplier platforms in line with internal processes.
• Continuously develop engineering capability by identifying improvement opportunities, enhancing skills and processes, and maintaining relevant industry knowledge and processes.

Interview Process

• 30‑minute screening call
• 1‑hour virtual interview

Benefits

• Salary – Attractive salary based on experience (pay reviews also completed each year).
• Flexible Working – We champion a flexible and hybrid working approach. Please speak to your recruiter to discuss details, including days in the office and at home.
• Competitive Bonus Scheme – All colleagues are eligible for our annual 4Cs performance bonus, usually paid in March, based on Hastings’ performance against business goals and individual performance.
• Physical Well‑being – We fund colleagues to claim against everyday health care through our healthcare cash plan.
• Financial Well‑being – 4x your salary with life assurance cover and income protection at no extra cost, pension contribution match up to 10%, and an award‑winning package including discounts, cashback, fee‑free mortgage advice, and free access to financial well‑being support.
• Mental Well‑being Programme – We provide the Thrive mental health app, a 24/7 colleague assistance programme, in‑house mental health first aiders, support groups, and a dedicated team to meet your needs.

There’s more! – 25 days annual leave plus bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle‑to‑work and tech schemes, discounted and free on‑site facilities, social events throughout the year, and much more. Many benefits are available from day one; additional optional benefits require a 12‑month payment schedule after probationary completion.

EEO Statement

Hastings Group is an equal opportunities employer, treating people fairly. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please note we conduct thorough referencing including credit and criminal record checks. We encourage reasonable adjustments during the recruitment process and strive to provide a fair and accessible experience for all.