Mortgage & Savings Customer Experience Specialist

Hinckley and Rugby Building Society; Hinckley; On-site; GBP 21,000 - 27,000; Full time

Job summary

Hinckley and Rugby Building Society is seeking two Customer Service Assistants to join our Operations team. This role supports mortgage and savings members, delivering excellent service in a fast-paced environment across multiple channels.

We welcome both full-time and part-time applicants. This position offers a diverse range of activities and the opportunity to develop broad skills while upholding quality and regulatory standards. Apply via Team Tailor by 12 November 2026.

Qualifications

• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise workloads and meet deadlines.

Responsibilities

• Provide exceptional service and support to mortgage and savings members across multiple channels.
• Respond to customer enquiries and administrative requests.
• Maintain accurate customer records and documentation.
• Ensure compliance with internal procedures and regulatory requirements.
• Meet KPIs and service standards with right-first-time delivery.
• Support vulnerable customers appropriately.
• Collaborate with colleagues to enhance the customer experience.
• Identify improvements to processes and drive operational efficiency.

Skills

Customer service

Communication

Organisational skills

Job description

Hinckley and Rugby Building Society is seeking two Customer Service Assistants to join our Operations team. This role supports mortgage and savings members, delivering excellent service in a fast-paced environment across multiple channels.

We welcome both full-time and part-time applicants. This position offers a diverse range of activities and the opportunity to develop broad skills while upholding quality and regulatory standards. Apply via Team Tailor by 12 November 2026.