Mortgage Retention Administrator (12 Month FTC)

Ultimate Banking Ltd; Newbury; On-site; GBP 23,000 - 28,000; Full time

Job summary

Newbury Building Society is seeking a Mortgage Retention Administrator on a 12 Month FTC, based in Newbury. You will support our retention strategy by helping customers stay with us and by delivering a smooth product switch journey.

Working with RMAs, brokers and colleagues, you will manage mortgage maturities, handle customer queries and arrange adviser appointments, ensuring SLAs are met and offers/completions are processed promptly.

Responsibilities

• Manage mortgage maturities and meet agreed SLAs
• Proactively contact customers to arrange adviser appointments
• Process product switch offers and completions

Job description

Role: Mortgage Retention Administrator - 12 Month FTC

Location: Newbury

Hours: 35 hrs a week, Monday – Friday 9am-5pm

Salary: £25,112.26

At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.

You will play a key role in supporting our retention strategy by helping customers stay with us, delivering a smooth and efficient product switch journey.

Working closely with RMAs, brokers, and internal colleagues, you will manage and process product maturities, acting as a key point of contact for customer queries.

What you’ll be doing

• Manage mortgage maturities and meet agreed SLAs
• Proactively contact customers to arrange adviser appointments
• Process product switch offers and completions