Mortgage Representative

Description This; Wakefield; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Training program

Travel covered

Job summary

Nationwide is looking for people to help customers through one of life’s biggest decisions—their mortgage journey. You’ll support them with empathy and integrity as they buy their first home, move house or adjust their mortgage.

We’re proud to offer hybrid working where possible, with two days in the office and the rest remote, plus a thorough seven‑week training program, and travel and overnight stay covered if needed.

Responsibilities

• Guide customers through mortgage journey with empathy and integrity.
• Assist customers whether buying their first home, moving, or changing their mortgage.
• Support customers during conversations to make the mortgage process smoother and more human.

Job description

At Nationwide, helping people into homes is what we do best.

You’ll make an impact by guiding customers through one of life’s biggest decisions - their mortgage journey. Whether they’re buying their first home, moving house or making changes to their current mortgage, you’ll support them with empathy and integrity.

Whether it’s a first step or a fresh start, we’re here for our customers - every step of the way. Our colleagues bring care, clarity, and expertise to every conversation, making the mortgage journey smoother, simpler, and more human.
At Nationwide, we put our customers at the heart of everything we do – it's how we think, act, and deliver every day. It’s why we’re rated the UK’s best high street banking provider for customer satisfaction. And it’s why we are the Which? Best Banking Brand of the Year 2025. We are Uncompromisingly Customer.

Ready to make an impact?

We are happy to consider flexible working approaches to help you perform at your best.

The working hours (per week) for this role are 25-35 hours within our core opening times. Your schedule will include working Monday to Friday, between 8am-6pm and will include working one Saturday in every three weeks from 8:30am - 4pm. We’ll make sure you receive your schedule six weeks in advance so you can plan with confidence.

The initial training will last 7 weeks, Monday - Friday, 35 hours a week. It’s essential to ensure you are set up for success, so no time off will be permitted during this time. Whether you’re new to mortgages or bring experience, this training is key to your development.
Our training includes two consecutive face-to-face days at one of our offices. If it’s not your usual location, we’ll cover travel and overnight accommodation. You may also be asked to attend the office more often during the training period to help you settle in and set you up for success.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either ourSwindon, Northampton, Dunfermline, Wakefield, Bournemouth or Sheffield office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.
If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.