Mortgage Coordinator

TN United Kingdom; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Mortgage Co-ordinator to join their dynamic team. This role is perfect for someone with a passion for customer service, as you will be the key point of contact for clients navigating the mortgage process. Your responsibilities will include managing communications with various stakeholders, ensuring that all documentation is accurate and complete. In a fast-paced environment, you will need to demonstrate excellent organizational skills and attention to detail. If you thrive in a busy setting and enjoy helping customers, this opportunity could be the perfect fit for you.

Qualifications

• Experience in customer service, particularly over the phone.
• Strong organizational and multitasking skills in a busy environment.

Responsibilities

• Handle calls with Mortgage Consultants and customers.
• Maintain accurate records of all telephone conversations.
• Ensure mortgage documentation is complete for contracts.

Skills

Customer Service

Communication Skills

Organizational Skills

Attention to Detail

Basic Computer Skills

Job description

Job Title: Mortgage Co-ordinator

We have an exciting opportunity for an administration professional to join our busy team. It is essential that you have a real passion for offering a fantastic customer experience and the ability to deliver results within deadlines.

Excellent communication skills are crucial, as this role involves well-written emails and verbal contact with various parties to thoroughly respond to customer needs.

The role involves working in a large, fast-paced service centre providing administration support to Mortgage Consultants across our branch network. You will work closely with customers to progress mortgages from application to offer, enhancing the overall customer experience.

You will be responsible for:

• Handling incoming and outgoing calls with Mortgage Consultants, Negotiators, Customers, Lenders, Vendors, Solicitors, and Insurance Companies.
• Recording details accurately of all telephone conversations.
• Maintaining contact with relevant parties to ensure mortgage and insurance documentation is complete for the exchange of contracts.
• Ensuring cases are offered and all checks are completed for transfer to the On Risk and Completion team.
• Archiving files promptly.

Your experience and skills will include:

• Basic computer skills, with the ability to type accurately and quickly.
• Customer service experience, particularly over the phone.
• The ability to multitask in a busy, high-workload environment.
• Confidence and outgoingness as a team player.
• Strong organisational and prioritisation skills.
• Accuracy, numeracy, and attention to detail.
• Excellent verbal and written communication skills.

At all times, the Mortgage Co-ordinator must maintain a professional attitude and approach when dealing with all parties. Patience and sincerity are essential when assisting customers with limited mortgage knowledge, and an empathetic approach is necessary when customers become upset due to delays or issues.

About Us:

Connells Group is one of the UK’s largest and most successful estate agency and property services providers. Founded in 1936, with nearly 1200 branches nationwide, our services include residential sales, lettings, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers, and auctions.

Connells Group UK is an equal opportunities employer and encourages applications from all qualified candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. (Equality Act 2010)