Mortgage Case Manager

JR United Kingdom; Paisley; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading company in the mortgage sector is seeking Mortgage Case Managers based in Glasgow's hybrid work environment. Ideal candidates will demonstrate strong organizational skills and a keen attention to detail while managing a busy pipeline of applications and delivering exceptional customer service. You'll enjoy a competitive salary and a generous benefits package, including 30 days of holiday and a supportive workplace culture.

Benefits

30 days holiday plus bank holidays

Health cash plan

Growth Shares

Salary Sacrifice pension scheme

Employee assistance programme

Qualifications

• Understanding of data protection and Money Laundering regulations.
• Ability to work to strict deadlines while maintaining accuracy.

Responsibilities

• Managing a busy pre-offer pipeline of applications.
• Liaising with brokers to obtain underwriting documents.
• Ensuring applications are processed efficiently and answering customer queries.

Skills

Organizational skills

Attention to detail

Customer service

Job description

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Glasgow – hybrid (min 3 days each week in the office)

Salary to £27K per annum

As a Mortgage Case Manager, you will manage a busy pre-offer pipeline of applications and liaise with brokers to obtain underwriting documents. You will be well organised and have excellent attention to detail. This role is the first point of contact for their customers, so you will enjoy delivering exceptional customer service in a timely manner.

Our client, a specialist, manual, mortgage lender based in Glasgow is seeking 2 mortgage case managers to join their busy team. They are a technology-driven brand, shaking up the market by offering improved customer results through tech, and by offering exceptional customer service.

Duties of the Case Manager will include:

• Managing a busy pre-offer pipeline of applications and liaising with brokers to obtain underwriting documents.
• Working closely with the underwriting team to ensure applications are progressed efficiently and accurately, meeting KPI’s.
• Answering customer queries, with the key objective of first-time resolution.

The successful candidate will possess:

• An understanding of the current regulatory landscape in respect of data protection, Money Laundering and treating customers fairly.
• Strong organisational skills with an ability to work to strict deadlines maintaining accuracy.

You will work in a supportive and collaborative environment with a Wellbeing Calendar focused on supporting mental, physical and financial wellbeing.

You will be offered a competitive salary and a wealth of benefits including 30 days holiday plus bank holidays, Health cash plan, Growth Shares, Salary Sacrifice pension scheme & Employee assistance programme.

If this role appeals to you, please do apply today and we will respond promptly.