Mortgage Case Manager

The Cambridge Building Society; Cambridge; Hybrid; GBP 25,000 - 31,000; Full time

Job summary

The Cambridge Building Society is seeking a Mortgage Case Manager who drives cases forward, improves processes and delivers a seamless journey from application to completion. You will own your pipeline and proactively chase with solicitors, internal teams and customers to keep cases progressing.

In this hybrid role, you will mentor Case Manager Assistants and contribute to an efficient, customer-focused mortgage journey from our Cambridge Head Office, 2 days per week on site.

Qualifications

• Experience in financial services background and ownership of case pipelines.
• Ability to mentor and develop Case Manager Assistants.
• Proactive in chasing cases with solicitors, internal teams and customers.

Responsibilities

• Own and drive mortgage cases from application to completion.
• Proactively chase cases with solicitors, internal teams and customers to keep momentum.
• Mentor and work with Case Manager Assistants to support career development.

Skills

Mortgage case management

Process improvement

Stakeholder management

Financial services experience

Job description

Are you the kind of Mortgage Case Manager who doesn’t just manage cases, but drives them forward? Do you thrive on making things happen, improving processes, and delivering a seamless journey from application to completion? If so, we want you on our team!

Our Applications and Completions Manager is seeking an ambitious, results-focused Mortgage Case Manager with experience in a financial services background. This is your opportunity to take ownership of your pipeline, proactively chasing cases with solicitors, internal teams, and customers, ensuring nothing stalls and everything progresses smoothly.

This isn’t just about managing the status quo—it’s about improving lead times, spotting where things can be better, and helping us create an even more efficient, customer-focused mortgage journey.

You’ll also play a key role in mentoring and working alongside Case Manager Assistants, ensuring they support you effectively while developing their own skills to progress in their careers.

Salary and working hours

Starting salary is £28,000 per annum

Monday to Friday 8:45am - 5:00pm (36.25 hours per week)

Hybrid working, 2 days per week from our Head Office (Cambridge

Come and join a thriving independent mutual, where your contribution will help our customers.