Mortgage Broker

Macstaff; Hemel Hempstead; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Discretionary bonus

Commission opportunities

Private medical insurance

Free gym membership

20 days annual leave + bank holidays

Hybrid working – Friday WFH

On-site parking

Career development opportunities

Job summary

MacStaff Limited is seeking a Senior Mortgage & Protection Case Manager in Hemel Hempstead. You will own mortgage and protection cases from submission to completion, supporting advisers, and mentoring junior colleagues.

The role combines client service with regulatory compliance, requiring strong communication, attention to detail and experience with mortgage products and underwriting.

Qualifications

• Significant mortgage industry experience and knowledge of underwriting and lender criteria.
• Experience liaising with clients, lenders, solicitors and advisers.
• Understanding FCA compliance and regulatory requirements.

Responsibilities

• Own mortgage and protection applications end-to-end from submission to completion.
• Liaise with clients, lenders, insurers, solicitors, introducers and advisers.
• Monitor case pipelines, deadlines and query resolutions.

Skills

Mortgage industry experience

Communication

Time management

Mentoring/Training

Attention to detail

Client liaison

Regulatory knowledge (FCA)

Independent working

Education

CeMAP qualification

Tools

CRM system

Mortgage case management software

Job description

Senior Mortgage & Protection Case Manager

Location: Hemel Hempstead, Hertfordshire

Job Type: Permanent, Full-time | Hybrid Friday after probation

You will like

Working as a Senior Mortgage & Protection Case Manager for a growing, independent mortgage and protection brokerage in Hemel Hempstead, Hertfordshire. This established, client-focused financial services business offers an excellent opportunity to take ownership of mortgage and protection applications, support experienced advisers and make a genuine difference to customer outcomes.

You'll enjoy a professional, supportive working environment, an attractive salary and benefits package, additional commission opportunities and scope for career development. Ideal for an experienced Mortgage Case Manager, Senior Mortgage Administrator or Mortgage & Protection Case Handler seeking greater responsibility and recognition.

You will like

The Senior Mortgage & Protection Case Manager job itself, where you will take ownership of mortgage and protection applications from submission through to completion, supporting three Mortgage Advisers alongside another Case Handler. More specifically, you will be:

• Managing mortgage and protection applications end-to-end, ensuring efficient progression through to completion.
• Liaising proactively with clients, mortgage lenders, insurers, solicitors, introducers and advisers.
• Monitoring case pipelines, managing deadlines and resolving application queries or delays.
• Applying your knowledge of mortgage underwriting, lender criteria and protection products.
• Managing complex cases, identifying solutions and ensuring positive customer outcomes.
• Maintaining accurate documentation, CRM records and compliance standards.
• Delivering exceptional client service and building lasting professional relationships.
• Supporting quality control, process improvements and operational efficiency.
• Providing guidance, training and mentoring to junior team members.

You'll have genuine autonomy, responsibility and the opportunity to contribute to a growing brokerage's continued success.

You will have

To succeed as Senior Mortgage & Protection Case Manager, you will have significant mortgage industry experience, ideally gained within a mortgage brokerage, financial services intermediary or specialist mortgage administration environment. You will also have:

• Proven experience managing mortgage applications from submission to completion.
• Strong understanding of mortgage products, lenders, underwriting and application processes.
• Practical knowledge of protection products and associated administration.
• Good understanding of FCA compliance and regulatory requirements.
• Excellent communication, customer service and stakeholder management skills.
• Outstanding attention to detail, organisation and time management.
• Confidence managing multiple cases, competing priorities and complex queries.
• Strong IT, CRM and mortgage case management system skills.
• A proactive, independent and solutions-focused approach.
• Ability to support and mentor less experienced colleagues.

CeMAP qualification would be advantageous, although candidates willing to undertake further professional qualifications are encouraged to apply.

You will get

As Senior Mortgage & Protection Case Manager, you will enjoy an attractive remuneration package including:

• Discretionary annual performance-related bonus.
• Additional commission opportunities for introduced mortgage and protection business.
• Private medical insurance after probation.
• Free gym membership after probation.
• 20 days annual leave plus bank holidays.
• Hybrid working – Friday WFH after probation.
• On-site parking.
• Career development and progression opportunities.

This is a permanent position with a six-month probation period, offering the opportunity to build a rewarding career within an expanding mortgage and protection business.