Mortgage Advisor - BTL & Commercial

Enra Specialist Finance; Watford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading finance company is seeking a skilled Mortgage Advisor to manage a caseload of Buy-To-Let (BTL) and Commercial mortgage applications. The role involves ensuring high service standards, maintaining strong relationships with brokers and lenders, and proactively streamlining processes to maximize loan completions. The ideal candidate will be CeMap qualified, self-motivated, and possess excellent communication skills to navigate complex information effectively.

Qualifications

• Experience of secured broking/packaging/lending required.
• CeMap qualification or agreement to undergo training is essential.

Responsibilities

• Manage a caseload of BTL and Commercial mortgage applications.
• Maintain relationships with brokers and lenders.
• Ensure service level agreements (SLAs) are met.

Skills

Good communication skills

Team player

Self-motivated

Proactive

Logical and organized

Problem solver

Approachable

Education

CeMap qualified

Job description

At Aria Finance, your role will be responsible for managing a caseload of BTL and Commercial mortgage applications to maximise loan completions and new business. The role will include taking new enquiries from a variety of sources, identifying the clients' requirements, placing them with the most suitable lender, and packaging new applications with care, skill, and diligence. You will be required to maintain existing broker and customer relationships, whilst generating enquiries from new brokers and intermediaries.

Key Accountabilities

• Ensure SLAs are maintained and exceeded at all times.
• Manage a caseload of cases, whilst also assisting team members to manage their caseload in busy times and in times of absence.
• Identify and source the most suitable lender for customers and/or brokers, whilst always being proactive in dealing with the lender/bank through to completion.
• Liaise with brokers, borrowers, lenders, valuers, solicitors, etc.
• Maintain full records on systems, including clear and concise notes.
• Adherence to procedure manuals and policies.
• Adhere to SLAs in order to provide the best service to the customer.
• Harness the power of technology to streamline processes.
• Assist the team to achieve the highest service standards, deliver solutions to customers, and help the business achieve its goals and objectives.

Skills & Competencies

• Pass internal competency tests post induction.
• Team player.
• Self-motivated.
• Good communication skills essential for dealing with brokers, borrowers, and lenders.
• Proactive.
• Logical and organized.
• Problem solver.
• Approachable.

Knowledge & Qualifications

• Experience of secured broking/packaging/lending.
• CeMap qualified, or in agreement to sign up to the CeMap training in order to qualify.

Personal Attributes

• Excellent communication, coaching, and feedback skills.
• Resilient and flexible.
• Team Player.
• Approachable and self-motivated.
• Proactive and able to identify and highlight areas of opportunity or improvement and advise on actions required.
• Ability to analyze and present complex information in a clear, relevant, and interesting way.