Mortgage Advisor

London & Country Mortgages; Newcastle upon Tyne; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading fee-free mortgage and protection broker is seeking Trainee Mortgage Advisers in Newcastle. You'll receive comprehensive training on how to assist clients with mortgaging or remortgaging a property, aiming to develop into a fully-fledged adviser. Opportunities for personal and professional growth are supported through robust induction programs and ongoing development.

Benefits

Birthday Off

Comprehensive Employee Support Programs

24 Days Holiday and Increasing with Service

Perkbox Membership

Training for CeMap, LIBF Qualification

Biannual Team Socials

Qualifications

• Experience in customer service necessary.
• Ability to listen and empathize with customers.
• Strong organizational skills to manage workload.

Responsibilities

• Provide mortgage advice and guidance to customers.
• Document customer needs and solutions.
• Build rapport and trust with clients.

Skills

Listening Skills

Empathy

Customer Service

Sales Skills

Organizational Skills

IT Skills

Teamwork

Confidence

Education

Customer Service Experience

Sales Experience

Tools

Salesforce

Job description

2 days ago Be among the first 25 applicants

London & Country Mortgages provided pay range

This range is provided by London & Country Mortgages. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Trainee Mortgage Adviser - Newcastle

£25,000 with great opportunities to earn bonuses

Office based whilst working to achieve competency in role, hybrid/remote working available after.

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Fun, rewarding and with the opportunity to develop and grow your career. That’s life with L&C Mortgages, the UK’s leading fee free mortgage and protection broker with over 160 awards to its name.

Join us and you’ll be part of a business that takes your progress seriously and wants you to enjoy being part of the L&C family. From ‘The Extra Mile’ colleague nominations – recognising those who go above and beyond, your birthday off and our fabulous Perkbox membership, this is a place that really gives back on the effort you put in.

We’re expanding our Newcastle office and again taking on new Trainee Mortgage Advisers. With a start date of the 18th August 2025, we’ll coach and teach everything you need to know from scratch, to flourish as a fully fledged adviser within the industry, supporting your growth and development from day one. If you're looking to jump start a career in financial services, this is your chance to get in on that growth and join the journey!

The Role

Mortgaging or remortgaging a property can be a daunting experience for first-time and experienced buyers alike, and getting the right deal is a crucial factor in putting buyers’ and homeowners’ minds at ease. Luckily for them, that’s exactly where you will come in. From starter homes to investment properties, you’ll be there on the end of the phone with the kind of advice that helps makes property dreams come true.

You’ll scope out the best mortgage options through listening to customers’ stories and circumstances, fully documenting these and coming up with a solution that both meets their needs and satisfies regulatory rules and standards as you go.

We'll arm you with all the info you need to help make the best decisions for our customers. Will they be best served by a fixed-term or variable mortgage? Do they need the option to overpay each month? What about fee free early exit? You'll need to be clear and By doing all this, you’ll demonstrate L&C values, our passion for mortgages and why our customers were right to choose us.

Of course, there will be administrative work along the way but, above all, it’s about building that rapport and a real sense of trust that you’re going to do everything you can to deliver a compliant deal that really works for the customer.

FCA Certification Regime & Conduct Rules

L&C is regulated by the Financial Conduct Authority (FCA) and is classified as an “Enhanced Firm” under the Senior Managers and Certification Regime (SM&CR). This role will fall into the “Certification and Conduct” elements of the regime. L&C will be required to attest to your integrity, competence, and financial soundness on an initial and regular basis if you’re successful in your application and as a “Certification Regime” employee, your personal and professional details will be published in the FCA’s Directory which is accessible to the public. This can provide comfort to customers that they are dealing with a legitimate and monitored Adviser that belongs to a firm with a solid culture and ethics.

You will also be personally subject to the 5 FCA Conduct Rules. You may already be aware of these but don’t worry if not. If successful in securing an interview and role, a detailed explanation and training will be provided.

About You

Your background employment within customer service has already helped you to hone your listening skills and develop a sense of empathy that customers can really sense when they talk to you. Now you’re looking to really push your career to the next level, working hard for that all-important personal and professional development. You may have some sales and product delivery skills already, with experience

You’re going to need serious organising and prioritising skills to max-out on productivity and results without compromising on quality of care. Not to mention solid IT skills and a team-focused approach that allows you to pick up a colleague’s case when they’re unable to take a call so that they can do the same for you when needed. Finally, you’re going to need bags of confidence, because there are going to be decisions to make as to which offers you put in front of customers. So, you’ll be dedicated to knowing the market and what’s out there in order to build that confidence and deliver the best solutions.

We care about our customers, but our employees are what make the magic happen. We’re always ready to listen and do what we can to make L&C even better for those receiving and providing our services. Working with us means being part of an environment of respect and equity. The standard of training is as high as it can be, so that the service you’re able to deliver is at the same level. What you do with it and where you take your role from there is up to you – because there are ample opportunities to flourish and progress.

Joining L&C means having the chance to:

• Enrol on an in-depth induction programme with a proven track record of success
• Opportunity to gain a CeMap, LIBF qualification upon passing the exam and be supported to become a certified mortgage expert
• Having a starting holiday entitlement of 24 days which increases with time served
• Having a day off on your birthday and if you move house
• Comprehensive benefits and employee support programmes
• The chance to celebrate at our biannual Winter and Summer socials, and plenty of other events amongst your team and section and much more!

At London & Country Mortgages, we are committed to fostering a recruitment and selection process that is inherently diverse and inclusive. We believe in the strength that comes from a variety of perspectives, backgrounds, and experiences, and we actively seek to create an environment where individuals from all walks of life feel welcome and valued. Our commitment to diversity and inclusion is not just a goal; it is a fundamental part of our organisational culture, driving us to continuously enhance our practices to ensure that every candidate has an equal opportunity to contribute and thrive within our community.

Find out more and get in touch today!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Sales

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