Mortgage Administrator

Office Angels; Taunton; On-site; GBP 24,000 - 27,000; Full time

Job summary

An established industry player is seeking a dedicated Mortgage Administrator to enhance their client services in Taunton. This role offers the opportunity to work in a dynamic environment where your attention to detail and customer service skills will shine. You will be responsible for managing client enquiries, supporting mortgage consultants, and ensuring smooth administrative processes. With a focus on professional growth and work-life balance, this position comes with generous benefits, including a pension scheme, annual leave, and opportunities for study support. Join a team that values your contributions and fosters a supportive culture.

Benefits

Generous Pension Scheme

30 Days Annual Leave

Study Support

Comprehensive Induction Programme

Annual Salary Review

Annual Bonus Scheme

Employee Assistance Program

Supportive Company Culture

Fully Equipped Gym

Luxurious Offices

Qualifications

• Proven experience in administration with a focus on client care.
• Exceptional customer service skills and IT literacy.

Responsibilities

• Handle client enquiries and manage day-to-day administration tasks.
• Support mortgage consultants and ensure seamless service delivery.

Skills

Client Care

Administration

Customer Service

Communication Skills

Attention to Detail

IT Literacy

Tools

Various Software Packages

Job description

Are you ready to elevate your career? Do you thrive in a dynamic, fast-paced environment? Do you want to work for a company that understands the importance of work-life balance? We are seeking a talented Mortgage Administrator to join our award-winning client in the heart of Taunton.

Job Title: Mortgage Administrator

Location: Taunton, Somerset (Office-based)

Hours: Monday to Friday, 8:45 AM - 5:15 PM

Salary & Benefits: £24,000 - £26,500 PA DOE (Experience in financial services required for the higher end of the salary bracket)

• Generous Pension Scheme
• 30 Days Annual Leave, plus Bank Holidays, a day off for your birthday, and an additional 2 extra days off for Christmas shutdown!!
• Professional Growth Opportunities: Study support provided both financially and with time to study during the working day.
• Comprehensive Induction Programme
• Annual Salary Review
• Annual Bonus Scheme
• Employee Assistance Program
• Supportive Company Culture with Excellent Values
• Modern, bright, open-plan, and luxurious offices
• Impressive staff room and fully equipped gym with showers and changing room facilities

The Role:

As part of the Mortgage Administration team, you will be responsible for addressing clients' needs through effective communication and accurate administration. The team is dedicated to delivering an exceptional client experience, meeting expectations, and providing support to the Mortgage Consultants.

Daily Duties Include:

• Efficiently handling all client enquiries.
• Preparing refreshments for client and company meetings.
• Proactively managing day-to-day administration tasks, including transacting mortgage cases onto the system and supporting consultants and clients throughout the application process.
• Liaising with providers to ensure seamless service delivery.
• Competently using various software packages for data entry and monitoring the company client database.
• Providing efficient client relations support through regular communication.
• Coordinating and implementing office procedures with the Head of Mortgage Administration.
• Sorting and distributing incoming post and organising outgoing post.
• Booking meeting rooms and conference facilities as needed.

Ideal Candidate Attributes:

We are looking for someone who has worked in a role focused on client care, ideally within a professional services setting. You should be adept at nurturing clients, providing a professional service, and engaging with clients. A natural communicator, you will have:

• Proven experience in administration.
• Meticulous attention to detail and accuracy.
• Organised and self-motivated.
• Exceptional customer service skills with a flexible and adaptable approach.
• IT literate.
• Personable, presentable, and punctual.
• Excellent communication and interpersonal abilities.

Next Steps:

Apply online today or email your CV directly to [e-mail]. Alternatively, you can contact Catherine or Georgie on 01823 285440 to discuss over the phone.

Apply now and be part of a team that values your growth and well-being!