Mortgage Administrator

Rosato Recruitment; Grantham; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading mortgage company near Lincoln seeks an Administrative Support role to assist Mortgage and Protection Advisers. Key duties include managing converted cases, communicating with clients, and ensuring compliance. Ideal candidates will have strong communication skills and some experience in the financial sector.

Qualifications

• Experience within the financial industry is a key benefit.
• Excellent telephone communication skills are expected.

Responsibilities

• Communicate with advisers and clients to ensure efficient handling of cases.
• Manage converted cases and liaise with lenders and conveyancers.
• Update case management system and follow compliance procedures.

Skills

Communication

Time Management

Industry Knowledge

Job description

Our client is a well-established Mortgage company based near Lincoln. The main purpose of this role is to provide administrative support to the Mortgage and Protection Advisers, ensuring all converted cases are kept fully up-to-date, informing both the client and the adviser.

MAIN RESPONSIBILITIES

1. Communicate with advisers, building strong rapport and relationships to ensure clients are dealt with efficiently from application through to completion.
2. Liaise with clients via email, telephone, and letter to maximize business opportunities.
3. Manage converted cases alongside advisers to ensure all paperwork and relevant documentation are completed and attached to the file.
4. Liaise with lenders, providers, and conveyancers to keep the file updated, informing both the adviser and the client.
5. Take ownership of each converted case through the key stages of application, whether for mortgage or protection.
6. Chase all cases as per the required process, updating all parties.
7. Relay any issues that arise to the Mortgage and Protection Advisers promptly.
8. Update the case management system and ensure the accuracy of case notes.
9. Follow compliance procedures and processes.
10. Manage time effectively to work and adhere to deadlines.
11. Maintain a high level of product and industry knowledge.
12. Exhibit excellent telephone communication skills.
13. Experience within the financial industry is a key benefit.

Please note: If you are not a passport holder of the country for the vacancy, you may need a work permit. Check our blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for external website content. All applications should be made via the 'Apply now' button.

Created on 24/06/2025 by TN United Kingdom