Mortgage Administration Assistant

The Cambridge Building Society; Cambridge; Hybrid; GBP 22,000 - 29,000; Full time

Job summary

The Cambridge Building Society is seeking a Mortgage Administration Assistant to join the Mortgage Admin Team in Cambridge. You will use administrative and organisational skills to support existing mortgage customers and ensure accurate data and regulatory compliance across mortgage accounts.

Role features hybrid working with office time at Head Office in Cambridge, a salary of £25,354.19 per annum, and a Monday–Friday 8:45am–5:00pm schedule (36.25 hours/week).

Responsibilities

• Maintain accurate mortgage account records and complete amendments when identified via regular reporting.
• Ensure all regulatory communications are accurately issued throughout the term of the mortgage.
• Understand and adhere to SLA's, in line with business requirements and customer expectations.
• Maintain accurate records of documents and case notes. Understand the documentation requirements and elevate suspected fraudulent cases via the required internal channels.
• Accurately process first monthly payment letters, product switches, overpayment instructions, adding fees, DD changes, redemption payments and redemption statement requests.
• Deal with queries into the inbox relating to all of the above matters e.g. re overpayment limits/ERCs, redemption refunds/shortfalls, etc - verbally and in writing where necessary.
• Support with ensuring post completion deeds and documents are received and registered.
• Deal with incoming post, ensuring it's emailed to the correct inbox and that original documents that need returning or signing and sealing are stored securely.
• Investigate returned mail and ensure required actions are taken.
• Review and confirm supporting documents in accordance with relevant internal policies and regulations.
• Assist with regulatory communication checks such as product maturity letters and bulk mortgage mailings to include statement and base rate changes.
• Administer Specialist Lending support within your mandated limit including onboarding loan requests, monitoring activities, processing payments, invoice and fee reconciliation, and managing redemptions.
• Assist the Financial Support area with administrative tasks during peak demand.

Job description

We are looking for a Mortgage Administration Assistant to join our driven Mortgage Admin Team. You'll have an amazing opportunity to use your administrative, organisational and time management skills to provide an excellent service to our existing mortgage customers.
You'll work with your customer-facing colleagues to ensure that accurate information is always provided to our mortgage customers, and will ensure the Society's mortgage accounts are administered accurately and efficiently in line with regulatory requirements.
Salary and working hours
Salary £25,354.19 per annum
Monday to Friday 8:45am - 5:00pm (36.25 hours per week)
Hybrid working - work partially from our Head Office (Cambridge)
What You'll Be Doing

• Maintain accurate mortgage account records and complete amendments when identified via regular reporting.
• Ensure all regulatory communications are accurately issued throughout the term of the mortgage.
• Understand and adhere to SLA's, in line with business requirements and customer expectations.
• Maintain accurate records of documents and case notes. Understand the documentation requirements and elevate suspected fraudulent cases via the required internal channels.
• Accurately process first monthly payment letters, product switches, overpayment instructions, adding fees, DD changes, redemption payments and redemption statement requests.
• Deal with queries into the inbox relating to all of the above matters e.g. re overpayment limits/ERCs, redemption refunds/shortfalls, etc - verbally and in writing where necessary.
• Support with ensuring post completion deeds and documents are received and registered.
• Deal with incoming post, ensuring it's emailed to the correct inbox and that original documents that need returning or signing and sealing are stored securely.
• Investigate returned mail and ensure required actions are taken.
• Review and confirm supporting documents in accordance with relevant internal policies and regulations.
• Assist with regulatory communication checks such as product maturity letters and bulk mortgage mailings to include statement and base rate changes.
• Administer Specialist Lending support within your mandated limit including onboarding loan requests, monitoring activities, processing payments, invoice and fee reconciliation, and managing redemptions.
• Assist the Financial Support area with administrative tasks during peak demand.

Come and join a thriving independent mutual, where your contribution will help our customers.