Morning Porter/Afternoon Porter Supervisor

ABM; London; On-site; Full time

Job summary

An established industry player is seeking a dedicated porter to maintain the highest standards in internal meeting rooms. This role involves ensuring rooms are ready for use, managing supplies, and liaising with multiple departments to address issues. The ideal candidate will have a service-oriented mindset, excellent organizational skills, and the ability to work well under pressure. Join a dynamic team that values diversity and offers a range of benefits, including mental health support and a cycle-to-work scheme. This is a fantastic opportunity to contribute to a cleaner, healthier environment while developing your skills in facilities management.

Benefits

24/7 GP access

Mental health support

Get Fit Programme

Financial and legal support

Cycle to work scheme

Employee perks app

Qualifications

• Experience in facilities management or hospitality is advantageous.
• Basic knowledge of AV setup and room management preferred.

Responsibilities

• Ensure meeting rooms are maintained to high standards.
• Supervise a team of porters and cleaners in daily operations.
• Communicate with various departments for smooth operations.

Skills

Service-oriented attitude

Organizational skills

Listening and interpretation skills

Interpersonal skills

Communication skills

Ability to work under pressure

Flexibility

Attention to detail

Tools

AV equipment

Room booking system

Job description

LOCATION: City Hall, Royal Docks

WORKING HOURS: 40 hours per week

PAY RATE: £13.45 per hour for 20 hours per week and £14.12 per hour for 20 hours per week

Job Purpose Summary

The porter would be responsible for ensuring that all internal meeting rooms and services within these rooms and the surrounding areas are maintained to the highest of standards at all times and ensure all room setups are completed correctly.

Key Responsibilities:

• Complete morning and evening checklists
• Pre-changing around cleaning and post change around cleaning
• Ensure meeting rooms are ready to be used throughout the day – clear whiteboards / remove paperwork left in rooms / minor spot cleaning (marks or spills)
• Responsible for larger meeting room setup – e.g. theater / classroom / boardroom style
• Basic knowledge of AV & IT – to have the ability to resolve any minor issues, before escalating
• Maintain / Stock meeting room stationery - i.e. pens / pencils / pads, whiteboard markers / erasers
• Maintain meeting room equipment – check telephone line, star phone connection etc. and raise with IT helpdesk if there is an issue
• Daily communication with Facilities - including recording and reporting any issues / faults ongoing throughout the day
• Notify Catering of meeting room status - e.g. room to be cleared or set up
• Printing of daily information reports
• Health and safety walk round / check
• Ad hoc facilities job – e.g. helping with keys / moving pedestals / chairs
• General maintenance and upkeep of all notice boards or flip charts in the buildings
• In the afternoon supervise a team of porters and cleaners
• This role will be performed across multiple floors within City Hall; overseeing internal meeting rooms only and therefore will not be dealing with external clients, although some escorting for contractors may be required
• The MRA will be provided with all necessary equipment to help perform the role
• A uniform will be provided, smart black shoes will be required but not provided

In this role, the porter will be liaising with multiple departments due to the variety of the role. Although managed by the Porters Supervisor, the porter will be in communication largely with the Facilities team (reporting issues / faults or completing H&S walk rounds). Ad hoc communication will also be required with Mailroom (to provide additional furniture and help setup of meeting rooms), IT (for escalation of AV / IT issues) and Catering (for set-up and clearance of catering equipment).

On occasion, the porter will be asked to complete ad hoc duties for any of these departments.

Skills required

• Highly service-focused with a ‘can do’ attitude
• Highly organised. Able to plan and prioritise the work of self and others
• The ability to listen, question and interpret information to understand requirements
• Ability to interact with people at all levels
• Good communication skills (written and oral)
• Ability to work well under pressure
• Maintain a flexible approach to your working
• Attention to detail

Training:

A variety of training will be provided, as a vital part of this role is ensuring the porter knows which department to contact with regards to the various issues that may arise. A good understanding or previous experience in the roles / teams below would therefore be advantageous.

Training will include:

• Reception – Basic knowledge of room booking system and printing reports
• Facilities Management
• Health and Safety
• AV / IT – Basic understanding of AV setup / VC units etc.
• Meeting Room setup
• Hospitality – Basic knowledge of catering setup and menus
• Cleaning & Recycling – Understanding of how and what RBC recycle
• Moves and Changes
• First Aid

We’re proud to offer a great range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app where you can find:
• Perks: discounts, gift cards, cashback, and exclusive offers
• Life: Search for resources and tools on topics ranging from family and life to health, money and work
• Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our careers page.

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services that improve the spaces and places that matter most. ABM offers a comprehensive array of facility services that includes cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission-critical solutions. ABM delivers these custom facility solutions to properties across a wide range of industries – from commercial office buildings to schools, airports, hospitals, data centres, manufacturing plants and distribution centres, entertainment venues and more. In the UK we’re proud to service iconic sites across the country with more than 10,000 team members. For more information, visit www.abm.co.uk.

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.