Monitoring and Security Officer

University Hospitals of North Midlands NHS Trust; Stafford; On-site; GBP 24,000; Full time

Job summary

An exciting opportunity awaits in a busy Car Parking & Security Team at a leading healthcare provider. As a Monitoring and Security Officer, you will ensure the safety and security of patients and visitors while managing car park operations. The role requires a flexible approach, excellent communication skills, and a commitment to high standards of customer care. Join a diverse team dedicated to providing a professional service 24/7, with full training provided for those new to the field. If you're ready to make a difference in a dynamic environment, this is the perfect role for you.

Qualifications

• Good basic education and communication skills required.
• Experience in customer care and security is beneficial.

Responsibilities

• Provide and maintain a professional security service.
• Manage car parks and respond to security incidents.

Skills

Communication Skills

Customer Care

Physical Fitness

Conflict Resolution

Education

GCSE or Equivalent

Basic Life Support/1st Aid Certificate

NVQ Customer Care Level II

Certificate in Manual Handling

Certificate in Control & Restraint

Tools

CCTV Monitoring Systems

Car Parking Operational Systems

Job description

Main area: Car Parking & Security

Grade: Band 2

Contract: Permanent

Hours: Full time - 37.5 hours per week (Days, Afternoons, nights and weekends to be worked over a rolling shift pattern.)

Job ref: 205-6951122

Employer: University Hospitals of North Midlands NHS Trust

Employer type: NHS

Site: County Hospital

Town: Stafford

Salary: £23,615 pa

Salary period: Yearly

Closing: 13/02/2025 23:59

Monitoring and Security Officer

Band 2

Job overview

An exciting opportunity has arisen to join a busy Car Parking & Security Team within the Directorate of Estates, Facilities & PFI. The post holder will be responsible for a full range of Car Parking and Security duties within the Car Parking & Security Department at County Hospital.

Car Parking and Security is a 24-hour, 365-day service. The successful candidate will be expected to work 37.5 hours, 5 out of 7 days through a rolling rota shift pattern.

Pay

Staff will also benefit from enhanced payments on top of their basic hourly pay as outlined below:

Basic pay: £12.11 per hour.

Additional Payments

Unsociable hours: For all hours worked between the hours of 20.00pm to 6.00am, an additional 41% will be paid per hour on top of basic payment.

Saturday Working: For all hours worked on a Saturday, an additional 41% will be paid per hour on top of basic payment.

Sunday Working: For all hours worked on a Sunday, an additional 83% will be paid per hour on top of basic payment.

Main duties of the job

We are currently looking to recruit an enthusiastic person to join our Car Parking & Security team who provide and maintain a professional, efficient, effective and timely service to patients, visitors and departments. Experience in this type of role is beneficial but is not essential as full training can be given.

Car Parking & Security services are provided at the hospital 24 hours a day, 365 days a year, worked over a rolling shift pattern including weekends. A flexible approach to work, smart appearance, good communication skills and a high standard of customer care is required.

The position will involve long periods of walking up to 10,000 steps per day, management of the County hospital car parks along with dealing with alarms, monitoring of CCTV and issuing keys, general office duties and attending Security incidents, including restraint as required.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research.

We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected.

Detailed job description and main responsibilities

For more information on working for the Trust, please see the attached Job Description and Person Specification.

Person specification

Education and Qualifications

• Good basic standard of education (GCSE or Equivalent)
• Basic computer skills
• Verbal & Written communication, able to read & write English
• Basic Life Support/ 1st Aid Certificate
• NVQ Customer Care Level II (or similar)
• Certificate in Manual Handling
• Certificate in Control & Restraint / Conflict Resolution

Experience

• Working knowledge of Health and Safety Regulations
• Dealing with complaints
• Customer Care/ Working in a customer led environment
• Working knowledge of Car parking Procedure and Policy
• Working with Car parking operational systems & equipment.
• Security in a healthcare setting.

Skills, ability and knowledge

• Basic understanding of Car Parking & Security routines
• Ability to be flexible and adapt to changing demands
• Physical ability to undertake restraint training and apply physical restraints
• Understanding of Security Policy, Law & Legislation
• Able to explain what makes an effective Car Parking & Security Service
• Able to explain what makes an effective Healthcare Service

Personal Qualities

• A good level of physical fitness.
• Prepared and able to work shifts Satisfactory attendance and time keeping
• Professional manner
• Ability to maintain confidentiality, tact and diplomacy
• Able to act under own initiative/ work alone
• Self-motivated

Important information about your application

• All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
• References - please ensure you provide email addresses for all referees for the last three years of employment.
• We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith or sexual orientation. Appointment will be based on merit alone.
• Flexible working will be considered in line with Trust policies.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

For an informal chat regarding this post, please telephone John Prendergast 01785 236062.