Money Confidence Expert | Customer Service Consultant

TSB Bank; Glenrothes; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading financial institution in the United Kingdom is seeking a Customer Service Consultant for a 12-month fixed-term contract. In this role, you will help personal and business customers with their banking needs through face-to-face interactions and digital channels. You must excel at providing exceptional customer service and understanding customer needs while promoting TSB’s diverse banking solutions. The position offers a competitive salary and an excellent benefits package, including a pension scheme and flexible benefits.

Benefits

Extra cash benefit (£2,160)

Variable Pay Award (5%/£1,200 on target)

Company pension contribution up to 13%

25 days holidays plus bank holidays

Private Healthcare

Qualifications

• Ability to support customers with their current and future goals.
• Strong collaborative skills to improve customer satisfaction.
• Embraces digital tools for customer assistance.

Responsibilities

• Help customers build confidence in using banking services.
• Respond to customer enquiries and address their unique needs.
• Educate customers about TSB products and services.

Skills

Exceptional customer service

Understanding customer needs

Problem-solving

Team player

Digital proficiency

Job description

A leading financial institution in the United Kingdom is seeking a Customer Service Consultant for a 12-month fixed-term contract. In this role, you will help personal and business customers with their banking needs through face-to-face interactions and digital channels. You must excel at providing exceptional customer service and understanding customer needs while promoting TSB’s diverse banking solutions. The position offers a competitive salary and an excellent benefits package, including a pension scheme and flexible benefits.