Money Adviser (Trainee) – FCA-Regulated Help

NFP PEOPLE; Matlock; Hybrid; GBP 27,263 - 29,806; Full time

Benefits offered by this job

Generous annual leave

Buy/sell leave scheme

Employee Assistance Programme

Sick pay

Long service rewards

Workplace pension

Hybrid working

Job summary

NFP PEOPLE is seeking a Money Adviser to join a new telephone and digital Money Advice team across England and Wales. Hybrid or fully remote working options are available, with trainee support and full training provided.

The role focuses on delivering FCA-regulated money advice, handling casework, and helping clients take control of their finances. Experience in welfare benefits is an advantage, with clear progression for trainees.

Qualifications

• Excellent communication skills, both written and verbal.
• Non-judgemental, empathetic approach to people.
• Strong IT and digital skills, with ability to learn new systems quickly.
• Commitment to performance targets and KPIs.
• Good administration skills.

Responsibilities

• Deliver FCA-regulated money advice and casework to individuals in financial difficulty.
• Support income maximisation and contribute to service development and quality.

Skills

Communication skills

Empathy

IT and digital skills

Performance targets

Administration

Job description

NFP PEOPLE is seeking a Money Adviser to join a new telephone and digital Money Advice team across England and Wales. Hybrid or fully remote working options are available, with trainee support and full training provided.

The role focuses on delivering FCA-regulated money advice, handling casework, and helping clients take control of their finances. Experience in welfare benefits is an advantage, with clear progression for trainees.