Money Advice Caseworker

Citizens Advice Northumberland; Ashington; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

36 days annual leave (including bank)

Full training appropriate to the role

Employee Assistance Programme

NEFirst Credit Union payroll savings

Enrolment in the Company PensionScheme

Job summary

Citizens Advice Northumberland in Ashington is seeking a Money Advice Caseworker to support vulnerable people in crisis and provide money advice under guidance.

You will manage a caseload, meet performance targets, and develop quickly in a fast-paced call centre environment; 37 hours a week with occasional late evenings and Saturday mornings, with full training and a comprehensive benefits package.

Qualifications

• Experience of money advice would be an advantage, however this is also an opportunity to be a trainee caseworker for motivated individuals.
• Ability to understand and deal with complex information; excellent organisational and time management skills.
• Willingness and ability to learn and develop quickly; able to manage a caseload and meet performance goals.

Responsibilities

• Manage a caseload and meet performance goals in a fast-paced environment.
• Provide money advice and support to vulnerable people in crisis situations.
• Occasional late shifts (until 8.00pm) and Saturday mornings as required.

Skills

Time management

Organisational skills

Willingness to learn

Caseload management

Job description

We are currently recruiting for telephone-based workers to join our team in a fast-paced call centre environment. In this role, you will be supporting vulnerable people in crisis situations.

Experience of money advice would be an advantage, however, this is also an opportunity to be a trainee caseworker for highly motivated individuals without previous experience of delivering money advice, but who can show a willingness and ability to learn and develop quickly.

An ability to understand and deal with complex information is essential and the successful applicant will have excellent organisational and time management skills. This target-driven role involves managing a caseload, meeting performance goals, and working to a high quality standard. Our Money Advice Caseworker position is high-pressured, perfect for someone who excels in a fast-paced environment and is motivated by achieving impactful results.

There will be an occasional requirement to work until 8.00pm during the week and Saturday mornings.

Employees Benefit From

• Being part of a committed team who work together to bring about positive changes for individuals, local communities and society as a whole
• Structured Personal Development process with clear opportunities to develop yourself professionally and your career within the organisation
• Full training appropriate to the role
• 36 days annual leave (including bank holidays) for full time employees
• Access to our Employee Assistance Programme
• NEFirst Credit Union payroll savings scheme
• Enrolment in the Company Pension Scheme

Citizens Advice Northumberland is a Disability Confident employer and member of the Shine North East accreditation.

Vacancy Details

Job Title: Money Advice Caseworker

Salary: £27,187 – £30,209 depending on previous experience within an advice setting.

Hours: As part of our commitment to being a flexible employer, applications are welcomed from candidates who are able to offer anything up to 37 hours a week.

Location: Ashington

Please note this is an open rolling recruitment – we will shortlist and interview at regular intervals.