Modern Apprentice - ICT

NEC Software Solutions; Hartlepool; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is offering an exciting IT apprenticeship in Hartlepool, perfect for those eager to kickstart their career in technology. This role provides hands-on experience with hardware and software support while working in a collaborative environment. You'll be involved in equipment audits, software installation, and providing first-line technical support, all while enhancing your customer service skills. With a supportive team and a focus on professional growth, this opportunity is designed for enthusiastic individuals ready to learn and make a difference. Don't miss your chance to join a company that is making a real impact in public services!

Benefits

Private Medical Cover

25 days paid holiday

Life assurance cover

Group Pension Plan

Flexible benefits

Free access to LinkedIn Learning

Qualifications

• GCSE in English and Maths at Grade C/4 or above.
• Proficient in Microsoft Excel and Word.

Responsibilities

• Perform equipment audits and ensure smooth operation.
• Provide first-line support for technical issues.

Skills

Attention to detail

Customer service

Problem-solving

Communication skills

Adaptability

Education

GCSE in English

GCSE in Maths

Tools

Microsoft Excel

Microsoft Word

Job description

Company Description

Come join us and make a difference in the world!

Discover more atwww.necsws.com

Job Description

Job Description

Kickstart your IT career with an exciting opportunity to join our dynamic Desktop team based in Hartlepool. As an IT Apprentice, you will gain hands-on experience in hardware and software support while working alongside a small team of skilled engineers. With a focus on customer satisfaction, this role offers a diverse range of responsibilities and growth prospects.

Main Responsibilities:

• Perform equipment audits and ensure smooth operation.
• Replace toner cartridges and provide basic administration support.
• Install and test software applications.
• Assist with hardware installations.
• Provide first-line support for technical issues.

We'd love to hear from candidates who consider themselves to have the below:

• High attention to detail and ability to focus on the task at hand.
• Enthusiastic employee with ambition, strong work ethic and can work well in a team environment.
• Open to new ideas with the willingness to learn.
• Confident in the use of computers and technology.

Qualifications

Qualifications

• GCSE in English and Maths at Grade C/4 or above.
• Proficient in Microsoft Excel and Word.
• Strong keyboard skills and excellent telephone etiquette.
• Customer service-oriented with exceptional problem-solving abilities.
• Effective communication skills, capable of interacting confidently at all levels.
• Demonstrates enthusiasm, ambition, and a strong work ethic.
• Adaptable and open to learning new technologies.
• Organizational skills to manage daily/monthly workload effectively.
• Ability to multitask and prioritize tasks.

Join us to embark on a rewarding IT Apprenticeship, where you will develop valuable skills, build relationships, and make a meaningful impact in a supportive team environment. Don't miss this chance to launch your IT career and become a proficient IT professional. Apply now!

Additional Information

We pride ourselves in offering an excellent benefits package, including an aboveaverage pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salarylife assurance coverfunded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributionsup to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a DisclosureBarring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.