Modern Apprentice Business Support - Galashiels - SBO10425

Scottish Borders Council; Galashiels; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Earn while you learn

Recognised qualifications

Mentoring support

Career opportunities

Job summary

Scottish Borders Council is offering a Modern Apprentice role within the Business Support Team to support Social Work services. You will gain hands-on experience while working toward a nationally recognised SCQF Level 6 Business & Administration qualification through an approved training provider.

You will learn to handle calls, records, mail, data entry, and use council systems such as Mosaic and Microsoft Office as part of a structured apprenticeship journey.

Qualifications

• A good standard of general education.
• Aimed at 16–24 years old at apprenticeship start.
• Enthusiasm to develop workplace skills while earning a qualification.

Responsibilities

• Answering and directing telephone calls.
• Typing and distributing letters and correspondence.
• Taking and distributing meeting minutes.
• Monitoring team email inboxes.
• Processing incoming work on Mosaic.
• Managing Corporate Appointee administration tasks.
• Inputting and maintaining data across databases and spreadsheets.
• Using Mosaic, Business World, OneDrive, Intranet and Microsoft Office tools.

Skills

Communication skills

Organised

Teamwork

Willingness to learn

Education

SCQF Level 6 Business & Administration

Job description

Job Details

Hourly Rate: £13.52 per hour

Salary: £24673.97

Hours: 35

Contract Duration: Temporary until 01/03/2028

Grade: National Living Wage

Role Purpose

Start Your Career with Scottish Borders Council.

Are you organised, motivated, and keen to develop valuable workplace skills while earning a qualification?

We have an exciting opportunity for a Modern Apprentice to join our Business Support Team, providing essential administrative support to Social Work professionals across both Children's and Adults Services.

This is a fantastic opportunity to gain hands-on experience within a busy and rewarding environment while working towards a nationally recognised Business & Administration SCQF Level 6 qualification through an approved training provider.

What You'll Be Doing

As part of our team, you'll play an important administrative role in supporting frontline social work services and helping us deliver the best possible service to our communities. Your duties may include:

• Answering and directing telephone calls
• Typing and distributing letters and correspondence
• Taking and distributing meeting minutes
• Monitoring team email inboxes
• Processing incoming work on Mosaic
• Managing Corporate Appointee administration tasks
• Inputting and maintaining data across various databases and spreadsheets
• Using a range of council systems including Mosaic, Business World, OneDrive, the Intranet and Microsoft Office applications

What We're Looking For

We're looking for someone who:

• Has good communication and interpersonal skills
• Is organised and able to manage a variety of tasks
• Is keen to learn new systems and processes
• Can work effectively both independently and as part of a team
• Has a positive attitude and a willingness to develop new skills
• Is committed to completing the apprenticeship qualification

Why Join Us?

• Earn while you learn
• Gain recognised qualifications and valuable workplace experience
• Receive support and mentoring from experienced colleagues
• Develop transferable skills that can open doors to future career opportunities
• Make a positive difference by supporting services that help children, adults and families across the Scottish Borders
• Take the first step towards your future career and join a team that makes a real difference every day

Essential

In accordance with Scottish Borders Councils priorities, you will need to be aged 16-24 (at the point of starting the Apprenticeship) to qualify for this position.

A good standard of general education

Informal Enquiries

Informal enquiries may be made to Katie Saunders at [e-mail].

Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.

Scottish Borders Council is committed to providing support for Armed Forces Veterans. Showing its commitment to the Armed Forces Covenant, the Council guarantees an interview to veterans who meet the essential criteria of the post. All appointments will be made on merit.

Employability Support -The Employability Service - For support on completing job applications, Scottish Borders residents can access free support from our specialist Employability Team. Please contact us via the switchboard 01835 824000 asking to be transferred to the Employability Service or email [e-mail]

You can also find more about the support we have to offer, by visiting our website for more information https://www.scotborders.gov.uk/help-finding-job/support-employment