Mobile Station Manager

GTR; Stevenage; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Final salary pension

25 days holiday

Healthcare

Free travel on GTR and sister groups

75% off travel on other rail operators

Discounted Oyster Card

Family-friendly policies

StarHub benefits

Career development

Job summary

Greater Thameslink Railway (GTR) is seeking a Mobile Station Manager in Stevenage to lead station operations, drive customer service targets and ensure safe, efficient service delivery. The role requires strong leadership of station colleagues and collaboration with the Station Management team to meet safety, regulatory and performance standards.

You will manage disruption, events and passenger flows while delivering high standards and embracing GTR values.

Qualifications

• Proven ability to lead, motivate and engage colleagues.
• Strong customer service skills with a track record of delivering or exceeding performance targets.
• Ability to plan, organise and deliver operational activities effectively.
• Experience building collaborative working relationships and achieving positive outcomes in challenging environments.
• Strong coaching, mentoring, investigation and report-writing skills.

Responsibilities

• Ensure robust station operation plans are in place and stations operate safely, effectively and in compliance with relevant standards.
• Deliver customer service and operational targets, including SQR and Assisted Travel measures, whilst creating welcoming station environments.
• Ensure stations, rail replacement services and event operations are effectively managed during disruption, engineering work and periods of increased passenger demand.
• Provide visible leadership, coaching and support to station colleagues, driving engagement, safety, customer service and operational excellence.
• Work collaboratively with Station Management teams and wider stakeholders to deliver customer, people, revenue, safety and performance objectives.

Skills

Lead and motivate teams

Customer service excellence

Operational planning

Collaborative relationships

Coaching & report-writing

Job description

Job Title: Mobile Station Manager

Salary: Competitive (Depending on experience)

Location: Stevenage

Contract Type: Permanent

Closing date: 16th September

Get your career on track with a team where you can grow, belong and make an impact from day one.

Greater Thameslink Railway (GTR) is the UK's largest rail operator, connecting millions of people across the country through Southern, Thameslink, Great Northern and Gatwick Express services. With 239 managed stations and a network that supports commuters, businesses and communities every day. We are driven by our purpose to deliver safe, reliable and customer focused journeys while making a positive impact on the communities we serve. At the heart of our work is Creating Great Journeys, a vision that reflects our commitment to improving experiences for passengers, supporting local communities and investing in the future of rail. We actively engage with and support the diverse communities across our network, while also developing future talent to ensure a sustainable and thriving railway for years to come.

Career Development

Our people are central to everything we do, and we are committed to creating an environment where colleagues can grow, contribute and feel proud of the work they do. At GTR, you career isn't just another job; it is a journey where the destinations are endless. We are committed to career development and progression, offering clear pathways to help you steer your future. Because the railway connects vibrant and diverse towns and cities, we believe our workforce should reflect the communities we serve. We actively invest in future talent from all backgrounds to bring fresh perspective to our industry. Whether you are taking the next step in the industry or just starting out; we'll welcome you on board with us when you are ready to grow and build you career right here.

Our commitment to DEI

At GTR, we are dedicated to fostering a diverse and inclusive workplace. We recognise that is best achieved through a workforce that reflects the diversity of the communities we serve. Our goal is to build a culture where we attract, develop and retain talent that is truly representative, where all colleagues can thrive and be themselves at work, where everyone feels welcome, valued and safe.

What You’ll Do

The primary purpose of this role is to promote awareness of and ensure robust and effective Station Operations are in place, so that customers travel safely and colleagues have the skills and knowledge they need to perform their duties with confidence. The role holder will work collaboratively alongside our Station Management team, providing strong leadership and direction for station colleagues and delivering high standards, efficiency and innovation whilst role modelling GTR's values and behaviours. The role holder will be responsible for ensuring that stations are compliant with safety, regulatory and customer service standards and that colleagues are at the heart of decision making. The role holder will be responsible for driving customer targets across SQR and Assisted Travel. The role holder will be responsible for ensuring our stations are welcoming places, where we create great journeys and the relevant plans are in place to drive customer improvements, manage passenger flows, and deliver during special events and disruption. Supporting delivery of high-quality, safe and functional stations in line with GTR's standards, ensuring a consistent focus on colleague engagement and train performance so that GTR's operational plans are delivered and there is sufficient resource in place to meet customer and commercial requirements.

Key Responsibilities Include

• Ensure robust station operation plans are in place and stations operate safely, effectively and in compliance with relevant standards.
• Deliver customer service and operational targets, including SQR and Assisted Travel measures, whilst creating welcoming station environments.
• Ensure stations, rail replacement services and event operations are effectively managed during disruption, engineering work and periods of increased passenger demand.
• Provide visible leadership, coaching and support to station colleagues, driving engagement, safety, customer service and operational excellence.
• Work collaboratively with Station Management teams and wider stakeholders to deliver customer, people, revenue, safety and performance objectives.

What We’re Looking For

• Proven ability to lead, motivate and engage colleagues to deliver measurable improvements.
• Strong customer service skills with a track record of delivering or exceeding performance targets.
• Ability to plan, organise and deliver operational activities effectively.
• Experience building collaborative working relationships and achieving positive outcomes in challenging environments.
• Strong coaching, mentoring, investigation and report-writing skills.

What We Can Offer You

At GTR, we are committed to supporting our colleagues both professionally and personally. In return for your skills and dedication, we offer a competitive benefits package including:

• Final salary pension
• 25 days holiday plus bank holidays
• Healthcare
• Free travel on GTR and sister groups for you and your family
• 75% off travel on other train operating companies for you, and leisure for your family
• Discounted Oyster Card
• Family-friendly policies, including maternity, paternity, adoption, and shared parental leave
• Access to StarHub – our employee benefits platform offering discounts with a wide range of retailers and services
• Career development and progression opportunities across the UK's largest rail networks
• The opportunity to make a real difference to millions of customer journeys every year.

We will keep candidates informed throughout the process and aim to complete hiring decisions in a timely manner. Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback at the application stage.

Please note that we reserve the right to close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications.