Workforce Planning & Development Manager

GTR; Croydon; Hybrid; GBP 48,000 - 52,000; Full time

Benefits offered by this job

Final salary pension

25 days holiday + bank holidays

Healthcare

Free travel on GTR and sister groups

75% off travel on other train OPs

Discounted Oyster Card

Family-friendly policies

StarHub benefits access

Career development opportunities

Job summary

GTR in Croydon is seeking a Workforce Planning & Development Manager to lead the creation of the Customer Service Directorate's workforce plan. You will design, recruit and train colleagues to meet strategic objectives and KPI deliverables.

The role involves implementing initiatives from the Annual Business Plan, collaborating with stakeholders and the people function, and using data to optimise frontline workforce design in a busy rail environment.

Responsibilities

• Join the customer service directorate's on-call frontline management structure
• Analyse finance, rostering, accessibility and other data to optimise our workforce design
• Report on key initiatives across recruitment and workforce, ensuring we are meeting our Annual Business Plan commitment
• Producing excellently written submissions and presentations for a variety of stakeholders
• Work closely with GTR's finance team to ensure we're meeting KPIs

Job description

Job Title:- Workforce Planning & Development Manager

Salary: - £48,000 - £52,000 depending on experience

Location:- Croydon along with hybrid working

Contract Type:- Permanent

Closing date: 17th September 2026

This is a great opportunity for those looking to challenge themselves as we design and implement a workforce plan come and join the customer service directorate's on-call frontline management structure

What You'll Do

Taking responsibility for creating the Customer Service Directorate's workforce plan, the role holder will produce and deliver plans which ensure we recruit and train colleagues efficiently and effectively to meet strategic objectives and KPI deliverables.

The role holder will implement initiatives outlined in our Annual Business Plan, and work with GTR stakeholders, senior leaders, DfTO and other parties to draft submissions and present ideas to ensure we have the right people, in the right roles, with the right skills, at the right time.

The role holder will own the customer service directorate's strategic resourcing relationship, reporting on existing service level agreements and acting as a key conduit between the customer service directorate and GTR's people function.

The role holder will use data and insights to seek opportunities to optimise our frontline workforce design, building compelling local and directorate change proposals that supports our strategy to work smarter, spend wisely; and win customers.

The role holder will project manage approved changes, in turn developing a sustainable and effective railway.

Key Responsibilities Include

• Join the customer service directorate's on-call frontline management structure
• Analyse finance, rostering, accessibility and other data to optimise our workforce design.
• Report on key initiatives across recruitment and workforce, ensuring we are meeting our Annual Business Plan commitment
• Producing excellently written submissions and presentations for a variety of stakeholders.
• Work closely with GTR's finance team to ensure we're meeting KPIs.

What We Can Offer You

At GTR, we are committed to supporting our colleagues both professionally and personally. In return for your skills and dedication, we offer a competitive benefits package including:

• Final salary pension
• 25 days holiday plus bank holidays
• Healthcare
• Free travel on GTR and sister groups for you and your family
• 75% off travel on other train operating companies for you, and leisure for your family
• Discounted Oyster Card
• Family-friendly policies, including maternity, paternity, adoption, and shared parental leave
• Access to StarHub – our employee benefits platform offering discounts with a wide range of retailers and services
• Career development and progression opportunities across the UK's largest rail networks
• The opportunity to make a real difference to millions of customer journeys every year.

Please note that we reserve the right to close this vacancy earlier than the advertised closing date if we receive a high volume of suitable applications.