Mobile Service Technician

TN United Kingdom; Woking; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a dedicated Mobile Service Technician to provide exceptional service in wheelchair maintenance and repair. This role involves both fieldwork and workshop duties, ensuring that all equipment meets the highest standards. You will be responsible for delivering and collecting wheelchairs, maintaining a professional attitude, and ensuring compliance with health and safety regulations. The ideal candidate will possess a full UK driving licence and have a flexible approach to work. Join a team that values inclusivity and offers opportunities for professional growth.

Qualifications

• Experience in customer contact and basic electrical knowledge is essential.
• Ability to move and handle loads safely is required.

Responsibilities

• Deliver and collect wheelchairs while adhering to infection control policies.
• Service and repair wheelchairs in the field aiming for first-time fixes.

Skills

Customer Service

Basic Electrical Knowledge

General Workshop Knowledge

Communication Skills

Ability to Handle Loads Safely

Education

Full UK Driving Licence

Enhanced DBS Check

Tools

Hand-held Scanners

Job description

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Based at Woking, GU21 5SA – Full UK driving licence Essential

Full time hours

Job purpose:

The Mobile Service Technician will enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work both out in the field and in the workshop delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. The Areas this Field Service Engineer role is covering is both Surrey and Chessington Areas.

Key Responsibilities:

• Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.
• Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.
• Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.
• Ensure any PPE supplied for use in carrying out your duties is used as instructed.
• Once fully trained undertake out of hours responsibility when rostered.
• Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.
• Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.
• ensure the vehicle safety check and the van check sheet are done each week
• Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.
• Prioritise and organise your workload, referring to Line Manager as and when appropriate
• Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.
• Agree to undertake all training offered that is necessary to maintain the skills required for this role.
• Maintaining a clean and tidy workshop and working in a way to ensure all Company Health and Safety procedures are adhered to.
• Repair and service equipment to the agreed standard.
• P.D.I. chairs for delivery by M.S.E.
• Moving and handling of equipment and accessories following handling guidelines

Qualifications:

• Full UK driving licence
• Successful enhanced DBS check
• General workshop knowledge
• Basic electrical knowledge including 12v/24v D.C. systems
• Able to move and handle loads and equipment safely
• Experience of face-to-face customer contact.
• An awareness and understanding of people with disabilities
• Flexible approach to working conditions and working environment change.
• Ability to use own initiative within set boundaries of the role.
• Ability to use a mobile phone to relay photographs
• Good written and verbal communication skills.
• Ability to relay clear instructions to clients.
• Awareness of hand-held scanners.

Physical demands of the job:

• Moving and handling of equipment and accessories following handling guidelines
• Standing at a bench to work
• Kneeling/crouching
• working in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms)
• Use of ramps and any other agreed moving equipment.

Most challenging/difficult part of the role:

• Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team
• Committing to being available for short notice overtime necessitated by emergency response requirements
• Responsibility of out of hour’s duties.

Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable.

Interested in this Mobile Service Technician role in Surrey? Apply now with your updated CV.

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