Mobile Service Hub Manager: Lead Tech & Customer

Halfords; Basingstoke; Vor Ort; GBP 38.000 - 43.000; Vollzeit

Benefits dieser Stelle

Store discount

Employee discount

Discounts on breakdown cover

Wellness programme

Bike scheme

Life assurance

Uniform

Sharesave scheme

Cycle to Work

Wagestream

Health Cash Plan

Zusammenfassung

Halfords is recruiting a Mobile Expert Assistant Manager to lead the Hub team, guiding tyre fitters and technicians to deliver skilled mobile tyre fitting at customers’ homes, workplaces or other locations. You will champion customer-first service while managing operations and training needs.

Reporting to the Hub Manager, you’ll ensure hub vehicles and staff are ready on time, handle goods in/out, and perform opening/closing duties in the manager’s absence.

Qualifikationen

• Experience in a management role is essential.
• Tyre fitting experience is preferred but not essential.
• Must be computer literate and able to communicate clearly in writing and speech.
• Ability to identify training needs and develop team members.
• Experience in a customer-focused environment is required.
• Holder of a full UK driving licence with up to 6 points for at least 12 months.
• Available to work 5 days per week between 6am–8pm, alternating weekends.

Aufgaben

• Lead hub team and mentor technicians to deliver high-quality tyre services.
• Coordinate daily hub operations including goods in and out, and opening/closing duties.
• Support the Hub Manager and ensure health and safety compliance.
• Deliver a first-class customer experience both face-to-face and in service delivery.
• Collaborate with Tyre Fitters and Technicians to improve efficiency and customer satisfaction.

Kenntnisse

Management experience

Tyre fitting experience

Computer literacy

Clear communication

Training needs identification

Customer focus

Full UK driving licence

Flexible weekend availability

Jobbeschreibung

Halfords is recruiting a Mobile Expert Assistant Manager to lead the Hub team, guiding tyre fitters and technicians to deliver skilled mobile tyre fitting at customers’ homes, workplaces or other locations. You will champion customer-first service while managing operations and training needs.

Reporting to the Hub Manager, you’ll ensure hub vehicles and staff are ready on time, handle goods in/out, and perform opening/closing duties in the manager’s absence.