Mobile Response Officer

Nightmark Protective Services; Dudley; On-site; GBP 21,000 - 26,000; Full time

Job summary

Nightmark Protective Services in Dudley is seeking a Mobile Response Officer for a full-time on-site role. You will conduct patrols, respond to alarms, and report on security incidents while ensuring client sites remain secure and compliant with procedures.

You will liaise with clients and the public professionally, provide a reassuring presence, and work closely with control room teams, following escalation protocols and supporting access control and front-of-house duties as required.

Qualifications

• Strong situational awareness, risk assessment abilities, and incident response skills in mobile patrol and alarm attendance environments.
• Effective communication, customer service, and interpersonal skills to engage confidently with clients, colleagues and members of the public.
• Ability to complete accurate written reports, maintain logs, and follow clear procedural and compliance guidelines.
• Capability to work independently, manage time across multiple sites, and remain calm under pressure in fast-changing situations.
• Valid driver’s license with a safe driving record and willingness to work shifts, weekends and nights as required.
• Relevant security accreditation or license (e.g., SIA or equivalent), and prior experience in security, law enforcement, or related fields is beneficial.
• Basic IT literacy to use mobile devices, incident reporting systems and communication tools.
• Commitment to professionalism, reliability and maintaining high standards of integrity and confidentiality.

Responsibilities

• The Mobile Response Officer role is a full-time, on-site position based in Dudley and will conduct scheduled and ad hoc mobile patrols, respond to alarms and incidents, and perform checks at client sites.
• Daily tasks include monitoring and reporting security risks, completing detailed incident and activity reports, and ensuring premises are locked, secured and compliant with site procedures.
• Role involves liaising with clients, visitors and members of the public in a professional manner, providing a reassuring presence and excellent customer service.
• Will work closely with control room teams, follow escalation protocols, and support access control and front-of-house duties as required.

Skills

Situational awareness

Communication skills

Written reports

Independent worker

Driving license

Security license

IT literacy

Reliability

Job description

Company Description

Nightmark Protective Services, part of the Nightmark Group, delivers professional security solutions tailored to corporate, commercial and public sector organizations. The company focuses on creating safe, secure and welcoming environments where people, businesses and communities can thrive, rather than simply providing security personnel. Highly trained security professionals offer a visible, reassuring presence with strong security awareness and high levels of customer service. Nightmark Protective Services works as an extension of its partners’ teams across offices, commercial properties, student accommodation, public-facing environments and critical infrastructure. With a commitment to professionalism, accountability and operational excellence, the company builds long-term, trusted partnerships that reduce risk and protect what matters most.

Role Description

The Mobile Response Officer role is a full-time, on-site position based in Dudley. The officer will conduct scheduled and ad hoc mobile patrols, respond to alarms and incidents, and perform checks at our client sites. Daily tasks include monitoring and reporting security risks, completing detailed incident and activity reports, and ensuring premises are locked, secured and compliant with site procedures. The role involves liaising with clients, visitors and members of the public in a professional manner, providing a reassuring presence and excellent customer service. The Mobile Response Officer will also work closely with control room teams, follow escalation protocols, and support access control and front-of-house duties as required.

Qualifications

• Strong situational awareness, risk assessment abilities, and incident response skills in mobile patrol and alarm attendance environments.
• Effective communication, customer service, and interpersonal skills to engage confidently with clients, colleagues and members of the public.
• Ability to complete accurate written reports, maintain logs, and follow clear procedural and compliance guidelines.
• Capability to work independently, manage time across multiple sites, and remain calm under pressure in fast-changing situations.
• Valid driver’s license with a safe driving record and willingness to work shifts, weekends and nights as required.
• Relevant security accreditation or license (e.g., SIA or equivalent), and prior experience in security, law enforcement, or related fields is beneficial.
• Basic IT literacy to use mobile devices, incident reporting systems and communication tools.
• Commitment to professionalism, reliability and maintaining high standards of integrity and confidentiality.