Mobile Response Officer

OCS; Aberdeen City; On-site; GBP 20,000 - 28,000; Full time

Job summary

OCS UK & Ireland is seeking a reliable Mobile Response Officer to join our security team. You will respond to alarm activations, conduct site inspections, carry out mobile patrols, and respond to emergencies to protect client premises.

Hours include days, nights, and weekends. The ideal candidate will hold a valid SIA licence, a full UK driving licence, and pass DBS/BS7858 checks. Flexible, customer-focused service is essential, with clear reporting and collaboration with the Control Room.

Qualifications

• Strong communication and interpersonal abilities are required to liaise with clients and colleagues.
• Ability to work independently, use initiative, and remain calm under pressure.
• Excellent problem-solving and decision-making skills are expected in challenging situations.

Responsibilities

• Respond promptly to alarm activations and conduct site investigations per procedures.
• Perform regular mobile patrols and security checks across assigned locations.
• Carry out locking/unlocking procedures and secure premises at client sites.
• Conduct vacant property inspections to meet client and insurance requirements.
• Respond to incidents and emergencies, escalating as needed.
• Maintain professional presence to deter unauthorized access and anti-social behavior.
• Accurately complete incident reports and patrol records, and keep documentation up to date.
• Communicate effectively with clients and the Control Room, providing timely updates.
• Ensure compliance with company policies and Health & Safety requirements.
• Deliver excellent customer service and maintain positive relations with clients and stakeholders.

Skills

Communication skills

Interpersonal skills

Independence and initiative

Problem solving

Job description

About The Role:

We are currently seeking a reliable and professional Mobile Response Officer to join our team. This dynamic role involves attending alarm activations, conducting site inspections, carrying out mobile patrols, and responding to emergencies to ensure the safety and security of our clients' premises.

Days of Working:

Available for days, nights and weekends

As part of your role, your key responsibilities will include, but are not limited to:

• Respond promptly to alarm activations and conduct thorough site investigations in accordance with company procedures.
• Perform regular mobile patrols, security checks, and inspections across assigned locations.
• Complete locking and unlocking procedures at client sites, ensuring premises are secured correctly.
• Conduct vacant property inspections to ensure client properties remain secure and compliant with insurance requirements.
• Respond appropriately to incidents, emergencies, and security concerns, taking necessary action and escalating where required.
• Maintain a visible and professional presence to deter unauthorised access, criminal activity, and anti-social behaviour.
• Accurately complete incident reports, patrol records, and all required security documentation.
• Communicate effectively with clients, colleagues, and the Control Room, providing timely updates on incidents and operational matters.
• Ensure compliance with company policies, assignment instructions, and Health & Safety requirements at all times.
• Deliver excellent customer service and maintain positive working relationships with clients and stakeholders.

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance
• A calid SIA Licence.
• Full UK Driving Licence with a good driving record*
• Strong communication and interpersonal skills.
• Ability to work independently and use initiative.
• Excellent problem-solving and decision-making abilities.
• Ability to remain calm and professional in challenging situations.
• Flexible approach to working hours, including nights, weekends, and public holidays.

Desirable:

• Previous experience within a mobile security, keyholding, or response role.
• Experience undertaking alarm response and property inspections.
• Knowledge of security reporting systems and mobile patrol procedures.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.