Mobile Receptionist, Caretaker

Jobtailor; Glenrothes; On-site; GBP 21,000 - 24,000; Full time

Job summary

Fife Council in Glenrothes is seeking a proactive Reception/Facilities Assistant to provide reception services for visitors and colleagues, and to answer inquiries in person, by phone and email. You will be the first point of contact for complaints and comments, resolving them where possible and escalating non-routine issues to the Facilities and Civic Officer.

Role involves carrying out building compliance checks, including water testing and fire safety, inspections, and basic grounds

Qualifications

• Educated to SCQF level 5, including National 5 or SVQ level 2 or Standard Grades at Credit level, including English
• Experience of resolving telephone enquiries
• Communication skills
• Team working skills
• Ability to ensure safe and efficient procedures across a range of buildings
• Required to attend an Induction Training Day before starting in post
• Must provide a Supporting Statement with the application
• Ability to work 36 hours per week between 7:00am and 8:00pm, Monday to Friday

Responsibilities

• Provide reception services for visitors and council colleagues
• Offer general information and assist with enquiries in person, by phone, and by email
• Act as first point of contact for customer complaints and comments
• Resolve complaints where possible and escalate non-routine issues
• Carry out building compliance checks including water testing and fire safety
• Conduct building and equipment inspections and request repairs
• Undertake basic grounds maintenance including litter picking and snow clearing
• Open and close the building/depot and perform initial walk-round checks
• Work across multiple Fife Council corporate building locations

Skills

Communication skills

Teamwork

Telephone handling

Customer service

Education

SCQF Level 5

National 5

SVQ Level 2

Job description

• Provide reception services for visitors and Fife Council colleagues
• Provide general information and assist with enquiries in person, by phone, and by email
• Act as the first point of contact for customer complaints and comments
• Resolve complaints when possible and escal... non-routine problems or issues to the Facilities and Civic Officer
• Carry out building compliance checks, including water testing and fire safety
• Conduct building and equipment inspections and request relevant repairs
• Undertake basic grounds maintenance, including litter picking and snow clearing of access areas
• Open and close the building/depot, including initial walk-round checks
• Work across multiple Fife Council Corporate building locations

Requirements

• Educated to SCQF level 5, including National 5 or SVQ level 2 or Standard Grades at Credit level, including English, or equivalent
• Experience of resolving telephone enquiries
• Communication skills
• Team working skills
• Ability to ensure safe and efficient procedures across a range of buildings
• Required to attend an Induction Training Day before starting in post
• Must provide a Supporting Statement with the application
• Ability to work 36 hours per week between 7:00am and 8:00pm, Monday to Friday

Core Competencies

Demonstrates strong communication and team working skills while providing reception services and resolving customer enquiries. Capable of conducting building compliance checks and ensuring safe procedures across multiple locations.

Highest-signal resume keywords

• Building Compliance Checks
• Customer Complaint Resolution
• Communication Skills
• Team Working Skills
• Induction Training Attendance

Hard Skills

• Building Inspections
• Water Testing
• Fire Safety Checks
• Grounds Maintenance
• Litter Picking
• Snow Clearing

Soft Skills

• Customer Service
• Problem Solving

Certifications & Qualifications

• SCQF Level 5
• National 5
• SVQ Level 2

Industry Keywords

• Fife Council
• Reception Services
• Facilities Management