Mobile Plant Fitter

Finning Canada; Reading; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the machinery sector is seeking a Field Service Technician to respond to customer service requests. The role involves diagnosing equipment issues, providing quotes, and performing repairs on-site. Candidates should have strong problem-solving skills and experience in customer service, ensuring effective communication and technical support.

Qualifications

• Experience in diagnosing equipment problems.
• Ability to communicate effectively with customers.
• Technical skills related to machinery repair.

Responsibilities

• Provide estimated arrival times and register presence at customer sites.
• Diagnose equipment problems and prepare quotes.
• Undertake repair and service work on machinery.

Skills

Customer Service

Problem Solving

Technical Diagnosis

Job description

Company:

Finning (UK) Ltd

Number of Openings:

2

Worker Type:

Permanent

Position Overview:

To respond to customer’s field repair and service requests by diagnosing issues and providing detailed information about the problem to the customer and Finning, enabling the creation of a quote that is cost and time effective.

Job Description:

Main Job Functions

1. Provide an estimated arrival time at the customer’s site based on job instructions from the branch, including details of customer location, machine, contact name, and nature of the problem.
2. Contact customer’s site management to register arrival and presence, and ensure adherence to site procedures.
3. Diagnose equipment problems in discussion with customer operators/supervisors using specialized equipment, providing comprehensive information for work required and enabling Finning to prepare a quote.
4. Identify required parts, requisition them, and determine expected delivery times to schedule any necessary follow-up visits.
5. Undertake repair and service work on the machine as per the work plan, including removing, dispatching components for specialist attention, and re-installing to meet standards.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, actively encouraging all individuals to express themselves and reach their full potential. We do not discriminate based on gender identity, race, national or ethnic origin, religion, age, sexual orientation, marital and family status, or disabilities. We are committed to providing reasonable accommodations for individuals with disabilities during the recruitment process. If you require adjustments or accommodations, please inform your recruiter. Finning is a forces-friendly employer and has signed the Armed Forces Covenant, pledging to treat service members and their families fairly.