Mobile Patrol Technician

Direct Line Group; Northolt; On-site; GBP 30,000 - 37,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their team as Roadside Patrols. This permanent role offers the chance to work four days a week, assisting motorists in need while utilizing your technical skills. You'll be equipped with a Green Flag vehicle to start your day from home, providing essential roadside assistance and ensuring customers can continue their journeys without interruption. With a competitive salary and a bonus structure, this opportunity is perfect for those looking to make a difference in the lives of drivers across North London. Join a supportive and inclusive team where your contributions are valued and recognized.

Benefits

9% Employer-Contributed Pension

50% Off Insurance

Health and Dental Insurance

EV Car Scheme

Generous Holidays

Employee Discounts

Buy as You Earn Share Scheme

Qualifications

• Current Category B driving licence is necessary.
• Experience in the Motor Repair industry is essential.

Responsibilities

• Assist motorists with vehicle issues like fuel shortage or tyre repairs.
• Diagnose problems and provide solutions to ensure safety.

Skills

Technical Knowledge

Empathy

Vehicle Repair Techniques

Health & Safety Practices

Self-Initiative

Education

NVQ Level 2 in Light Vehicle Maintenance

Tools

Roadside Assistance Equipment

Job description

Register your interest now for a role at Green Flag. We are expanding into the North London region in March 2025. If you live in or close to any of the below locations, apply now to avoid disappointment.

Pinner, Ruislip, Uxbridge, Northolt, Hayes, Southall, Greenford, Ealing, Acton, Stanmore, Edgware, Harrow, Wembley, Willesden, Harlesden, Finchley, Golders Green, Wood Green, North Finchley, Tottenham, Islington, Edmonton, Whetstone, Enfield, Barnet, Northwood.

About us

We're Green Flag, part of the Direct Line Group (DLG), and we've been helping motorists all over the country since 1971. We are an award-winning brand, having recently been named the top breakdown cover provider in the Finder 2022 Customer Satisfaction Awards, independently voted for by consumers.

It's an exciting time for us, and that's why we're thrilled to grow our teams and looking for people to join as a Roadside Patrol.

What you'll do

This is a permanent role. You will be contracted to work 40 hours, four days a week, starting on a shift pattern with operating hours between 7am and 8pm Monday to Sunday, with the opportunity to do overtime. You will also receive a 5% bonus on completion of the probationary period.

We will provide you with a Green Flag vehicle, and you will start your day from your home.

You'll put your technical knowledge to the test. Whether it be that they are out of fuel, require a tyre repair/change, or a new battery, you will be ready and prepared to assist with a full kit on board to help them get back on the move. You will need to diagnose the problem and understand the requirements to resolve it, giving them the confidence to head off on their journey with no further interruptions from their vehicle.

Base salary: Up to £37,000 dependent on experience.

What you'll need

• A current Category B driving licence is necessary.
• NVQ Level 2 or similar type of accreditation in light vehicle maintenance.
• Demonstrate empathy and a desire to always achieve the correct outcome.
• Experience in the Motor Repair industry (essential).
• Experience of lone working (desirable).
• Utilise and apply up-to-date vehicle repair techniques.
• Display and utilise best practice and first-class Health & Safety behaviours.
• Collaborate with the dispatch team to improve the customer claims journey.
• Use self-initiative.

Who you'll work with

We embrace our individuality at Green Flag, part of the Direct Line Group (DLG). We encourage each other to be the best we can be; no opinion goes unheard, no achievement goes unrecognised, and no idea goes unknown.

You will be part of a team of roadside patrol operatives in your region, reporting to a Team Manager.

Benefits

We offer excellent benefits designed to suit your lifestyle:

• 9% employer-contributed pension.
• 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover.
• Additional optional Health and Dental insurance.
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
• Generous holidays.
• Buy as you earn share scheme.
• Employee discounts and cashback.
• Plus many more.

Being yourself

Direct Line Group is an equal opportunity employer. We're committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

If you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.