Mobile Multi Functional Officer (MMF Officer)

Newcastle Under Lyme Borough Council; Newcastle-under-Lyme; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Local government pension scheme

Minimum 24 days annual leave plus 5: 5

Flexible working options

Free car parking

Wellbeing support (including Jubilee2)

Green travel scheme (cycle to work)

Employee assistance and counselling

Job summary

Newcastle-under-Lyme Borough Council is seeking a proactive Mobile Multi-Functional (MMF) Officer to join our Neighbourhood Delivery team. This field-based role focuses on tackling environmental issues, enforcing regulations, and improving local neighbourhoods by working with residents and businesses.

You will investigate concerns, gather evidence, support safety initiatives, and provide practical guidance across the borough.

Qualifications

• Full current UK driving licence.
• Knowledge of environmental enforcement and/or community safety.
• Ability to work independently and as part of a team.
• Willingness to work outdoors in all weather conditions.

Responsibilities

• Investigate and resolve environmental and neighbourhood issues.
• Gather evidence relating to environmental crime and anti-social behaviour.
• Support community safety initiatives and enforcement activity.
• Respond to enquiries from residents and provide advice and guidance.
• Assist in development of innovative approaches to neighbourhood problem-solving.
• Work collaboratively with partner organisations, stakeholders and local communities.
• Contribute to awareness campaigns, community events and educational initiatives.

Skills

Driving licence

Communication skills

Customer service

Job description

Mobile Multi Functional Officer (MMF Officer)

Are you passionate about improving local neighbourhoods, tackling environmental issues and helping create safer communities?

Newcastle-under-Lyme Borough Council is seeking a proactive and motivated Mobile Multi-Functional (MMF) Officer to join our Neighbourhood Delivery team. This is an exciting opportunity to work at the heart of our communities, addressing environmental enforcement, community safety and neighbourhood-based issues that matter most to our residents.

As an MMF Officer, you will play a key role in delivering frontline services, investigating neighbourhood concerns and supporting residents and businesses by providing practical solutions to local issues. Every day will be different as you work across the borough to maintain and improve the quality of our local environment.

Working closely with the Senior MMF Officer, you will:

investigate and resolve a wide range of environmental and neighbourhood issues

gather evidence relating to environmental crime and anti-social behaviour

support community safety initiatives and enforcement activity

respond to enquiries from residents and provide advice and guidance

assist in the development of innovative approaches to neighbourhood problem-solving

work collaboratively with partner organisations, stakeholders and local communities

contribute to awareness campaigns, community events and educational initiatives

support the collection and analysis of information to identify trends and improve services

The role is primarily field-based and requires a hands-on approach to resolving local issues and improving neighbourhoods.

We are looking for someone who:

has experience working within a high-performing team

understands environmental enforcement processes and interventions

can confidently deal with issues as they arise and take ownership of solutions

possesses excellent communication and interpersonal skills

is organised, adaptable and able to manage a varied workload

can build positive relationships with residents, partners and stakeholders

demonstrates a strong commitment to customer service and community engagement

has a broad understanding of local authority services and priorities

is committed to continuous improvement and personal development

Full current UK driving licence.

Knowledge of environmental enforcement and/or community safety.

Ability to work independently and as part of a team.

Willingness to work outdoors in all weather conditions.

Flexibility to work occasional evenings and weekends when required.

Why work for us?

Newcastle-under-Lyme is a borough with big ambitions. We’ve already started our transformation, however, we still need to find better ways of doing things because we are determined to do the very best we can for our communities.

If our vision is to be the best, then we need the best people working for us. Our people are at the heart of what we do and have the freedom to innovate, grow and develop. We recruit people who share our vision and values; people who have the drive to deliver our ambitious council plan.

Our historic borough is a place of marked contrasts. We are the home of a world class University at Keele, a leading light known internationally for its research and sustainability record, which stands side by side with former mining communities including some which register amongst the most deprived areas in the country. Our borough is also a mixture of urban centres, affected by some of the same social issues facing our neighbouring city, Stoke-on-Trent, but also outstanding rural landscapes in our less populated villages. Our plans and priorities aim to address the needs of all our communities.

Our People Offer

We reward our people with a competitive range of benefits including;

access to the local government pension scheme

minimum 24 days annual leave plus 5 extra days after 5 years' service

flexible working options and family friendly policies

local and national high street discounts

free car parking

wellbeing support including £12.50 per month Jubilee2 membership

green travel scheme including cycle to work and electric car salary sacrifice

free employee 24 hour employee assistance and counselling services, flu vaccination service and health checks

development and training opportunities

Contact

For an informal discussion about the role, please contact the hiring Manager, Michelle Hopper: [e-mail]. Office number: 01782 717717.

5pm on Monday, 23 November 2026

Should we receive a large number of applications, then this post could close sooner than the date stated.

Shortlisted applicants will be contacted within two weeks of the closing date.

Interview date

Monday, 30 November 2026

While we value diverse backgrounds and experiences, we are unable to provide visa sponsorship. Applicants must be able to prove they have the Right to Work in the U.K.