Mobile Funeral Arranger

Co-op Group; York and North Yorkshire; In loco; GBP 24.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

30% off Co-op branded products and 10%

23 days holidays (pro rata)

Employer pension contributions up to ,

Employee Assistance Programme

Virtual GP and eye tests

Career development opportunities

Inclusive workplace

Descrizione del lavoro

Co-op Funeralcare is hiring a Mobile Funeral Arranger to cover Northallerton, Thirsk, Ripon, Harrogate, Wetherby and York. The role is full-time with 37.5 hours per week, offering a competitive salary and benefits. You will travel to client sites, build relationships, and coordinate funeral arrangements with care and professionalism.

No prior funeral experience is required as full training is provided, along with a comprehensive benefits package and pension contributions.

Competenze

• Full UK driving licence is required.
• Ability to work independently and travel to client meetings.
• Strong communication skills, both written and spoken.
• Comfort with basic calculations, cash handling and invoicing.

Mansioni

• Travel to meet clients and build relationships with the community.
• Support clients in person and over the phone, arranging family visits and answering questions.
• Ensure the funeral home is clean, safe and welcoming, reporting maintenance needs.
• Use digital systems to manage client documentation, funeral arrangements and invoicing.
• Refer regulated work (funeral plans) to the Funeral Plan Arrangers team.
• Assist with manual handling of coffins and care of the deceased as required.
• Update client management applications with accurate information.

Conoscenze

Communication skills

Driving licence

Numbers & cash handling

Empathy & care

IT skills

Strumenti

Computers & tablets

Descrizione del lavoro

Mobile Funeral Arranger £26,266 per annum (£13.47 per hour) plus benefits Full time
37.5 hours per week, Monday to Friday 9am to 5pm Mobile role covering Northallerton, Thirsk, Ripon, Harrogate, Wetherby & York

You’ll need a full manual UK driver's licence for this job.

Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties

• the amount of contact will differ dependant on role applied for.

Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards.

Please carefully consider your comfort levels with these responsibilities before applying.

At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.

You don't need previous experience in the funeral industry to apply as we provide full training and ongoing support so you'll have all the tools you need for your new role.

You’ll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.

Find the kind of job satisfaction you didn't think was possible.

What you’ll do

travel to meet clients build and maintain positive relationships with the community

support our clients both in person and over the phone, arranging family visits and answering client questions

make sure that the funeral home -both inside and out-is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue (there will be times when you’ll be the only person in branch)

work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing.

make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers team

support with manual handling of coffins and assist in the care and preparation of the deceased (preparing for viewing hair, make-up etc, moving the deceased and other general responsibilities)

update client management applications, entering accurate and timely information to ensure records are always kept up to date

What you’ll bring

a full UK driving licence and access to a vehicle

the ability to work confidently on their own-whether travelling to client meetings or independently managing a branch when needed

good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally

the ability to confidently work with numbers and doing basic calculations such as cash handling, working out discounts, simple data entry and invoicing

a keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to

good IT skills, with the ability to use a range of technology devices and systems (e.g computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems

a passion for delivering great service and building relationships

high levels of empathy, discretion and care

the ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided)

Why Co-op?

At Co-op, we're owned by our members.

And because we're owned by you, we can do right by you.

So when you join us, you're not just taking a job, you're joining a movement.

We're an organisation that puts people and communities first, and we're powered by purpose.

We want this to be a place where you can thrive, so you'll also receive:

• 30% off Co-op branded products and 10% off other brands in our food stores all year-round, as well as discounts on other Co-op products and services
• 23 days holidays (pro rata, rising with service)

• a pension with up to 10% employer contributions
• access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day
• access to virtual GP and free eye tests
• endless career development opportunities including apprenticeships
• friendly, supportive team and the knowledge that you make a huge difference to your community
• access to Stream
• a money management app that gives you access to a percentage of your pay as you earn it A place you'll belong We're building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.

If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op As part of your application you'll need to complete an online assessment.

It will take you around 20 minutes to complete this test.

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process.

These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We'll also check your social media activity on platforms like Facebook, Twitter and Instagram.

Any offer of employment made will be conditional upon the completion of pre-employment screening checks.

We reserve the right to remove a vacancy before the scheduled closing date.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).