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Co-op Group; Caernarfon; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Co-op discounts

23 days holiday

Pension scheme

Employee Assistance Programme

Virtual GP & eye tests

Career development

Stream app

Job summary

Co-op Funeralcare in Caernarfon is hiring for full-time roles. The position involves direct contact with the deceased as part of duties, with full training provided and a competitive salary plus pension and staff discounts.

duties include building client relationships, assisting with funeral arrangements, data entry, and maintaining a welcoming, safe environment for families. Candidates must be comfortable with physical tasks and the role requires professionalism and empathy.

Qualifications

• Good communication skills for clients and colleagues in writing and verbally.
• Ability to handle numbers and simple calculations for cash handling and invoicing.
• A keen eye for detail and adherence to policies and processes.
• IT skills to operate a range of devices and systems and learn new apps.
• Passion for delivering great service and building relationships.
• High levels of empathy, discretion and care.
• Ability to carry out physical tasks such as moving coffins with training provided.

Responsibilities

• Build and maintain positive relationships with clients and the community.
• Support clients in person and over the phone, arranging family visits and answering questions.
• Keep the funeral home clean, safe and welcoming, reporting maintenance issues.
• Use digital systems to manage client documentation, funeral arrangements and invoicing.
• Refer regulated work about funeral plans to Funeral Plan Arrangers.
• Assist with manual handling of coffins and care of the deceased as needed.
• Update client management applications and keep records accurate and timely.

Skills

Good communication

Numeracy

Attention to detail

IT skills

Customer service

Empathy

Physical capability

Tools

Computers

Tablets

Smartphone apps

Job description

Full time 37.5 hours per week, Mon - Fri 8:30am - 4:30pm

Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for.

Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards.

Please carefully consider your comfort levels with these responsibilities before applying.

Join our friendly team and help families say the perfect goodbye to loved ones.

You don't need previous experience in the funeral industry to apply as we provide full training and ongoing support so you'll have all the tools you need for your new role. You'll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.

What you'll do

• * build and maintain positive relationships with clients and the community
• * support our clients both in person and over the phone, arranging family visits and answering client questions
• * make sure that the funeral home -both inside and out-is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue (there will be times when you'll be the only person in branch)
• * work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing.
• * make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers
• * support with manual handling of coffins and assist in the care and preparation of the deceased (preparing for viewing - hair, make-up etc, moving the deceased and other general responsibilities)
• * update client management applications, entering accurate and timely information to ensure records are kept up to date at all times

What you'll bring

• * good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally
• * the ability to confidently work with numbers and doing basic calculations such as cash handling, working out discounts, simple data entry and invoicing
• * a keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to
• * good IT skills, with the ability to use a range of technology devices and systems (e.g computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems
• * a passion for delivering great service and building relationships
• * high levels of empathy, discretion and care
• * the ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided)

Why Co-op?

• * 30% off Co-op branded products and 10% off other brands in our food stores all year-round, as well as discounts on other Co-op products and services
• * 23 days holidays (pro rata, rising with service)
• * a pension with up to 10% employer contributions
• * access to our Employee Assistance Programme which offers confidential advice and support on anything you're struggling with, 24 hours a day
• * access to virtual GP and free eye tests
• * endless career development opportunities including apprenticeships
• * friendly, supportive team and the knowledge that you make a huge difference to your community
• * access to Stream - a money management app that gives you access to a percentage of your pay as you earn it

A place you'll belong

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks which includes social media activity on platforms like Facebook, Twitter and Instagram.

We reserve the right to remove a vacancy before the scheduled closing date.