Dynamic Call Handler — Fast-Paced Customer Support

Focus Group; Shoreham-by-Sea; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Generous Holidays

Volunteer days

Referral Rewards

Social Events

Job summary

Focus Group in the United Kingdom is seeking a proactive Call Handler to join our busy customer support team in Shoreham-by-Sea. This contract role runs until 31 October 2026 and offers a salary up to £25,000, with the chance to help resolve customer queries and maintain high service levels.

The role emphasizes clear communication, accurate data entry, and timely escalation where needed to meet SLAs. Join Focus Group to enjoy generous holidays, volunteering days, and referral rewards while

Qualifications

• Strong customer service orientation with telephone manner.
• Ability to follow processes and log issues clearly.
• Capable of handling multiple tasks while maintaining high service standards.

Responsibilities

• Handle incoming customer queries via phone and meet targets.
• Diagnose and log issues; escalate and follow up until resolution.
• Maintain and update cases per company protocols and guidelines.
• Ensure escalations occur before SLAs expire and with enough time remaining.
• Promote quality systems and continuous service improvements within the team.

Skills

Customer service

Telephone manners

Communication skills

Issue logging

Data entry

Multi-tasking

Job description

Focus Group in the United Kingdom is seeking a proactive Call Handler to join our busy customer support team in Shoreham-by-Sea. This contract role runs until 31 October 2026 and offers a salary up to £25,000, with the chance to help resolve customer queries and maintain high service levels.

The role emphasizes clear communication, accurate data entry, and timely escalation where needed to meet SLAs. Join Focus Group to enjoy generous holidays, volunteering days, and referral rewards while