Mobile Bike Mechanic

Domex Bikes; Greater London; On-site; GBP 28,000 - 30,000; Full time

Job summary

Domex Bikes seeks Mobile Bike Mechanics to service and repair bikes with a strong focus on delivering excellent customer service. Candidates should have a good knowledge of the cycle industry and relevant experience. The position offers a competitive salary, professional development opportunities, and benefits including company vehicles and health perks.

Benefits

Company vehicle

Fuel card

Tools and equipment provided

Paid holidays

Pension plan

Health and lifestyle benefits

Potential for overtime

Regular team cycling events

Annual conference with service awards

Qualifications

• 2 years’ experience in a professional workshop environment.
• Cytech level 2 or higher qualification preferred.
• Excellent knowledge of cycling and e-bikes.

Responsibilities

• Service and repair customer bikes to the highest standard.
• Consult on correct maintenance and preventative measures.
• Accurately inspect, diagnose, and fix issues.

Skills

Excellent knowledge of the cycle industry

Customer service skills

Problem-solving mentality

Attention to health and safety guidelines

Education

Cytech level 2 or higher qualification

2 years’ experience in a professional workshop environment

Job description

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Location - Surrey, London and parts of the South East UK, depending on your location.

Job Type - Full Time, Permanent

Domex Bikes is actively hiring Mobile Bike Mechanics to service and repair our customers' bikes and deliver the very best customer service, all facilitated through our fleet of fully equipped mobile workshop vans.

Who are we?

We are Domex Bikes, proud to be part of the Domex family, a leading repair specialist. Our expert mechanics carry out bicycle / e-bike maintenance, service and repair for our customers whether at home, work or roadside, supported by our back-office customer service team. We are actively seeking proficient bike mechanics to join our team, coverage areas include Surrey, London, and parts of the South East — depending on your location.

What will your responsibilities be in this role?

• Service and repair customer bikes to the highest standard and with maximum reliability.

• Third party bicycle support including warranty work, bike builds and ready to ride deliveries.

• Accurately inspect, diagnose, and fix issues and faults in a required timeframe.

• Provide consultation on correct maintenance and preventative measures to customers.

• Stock control on parts and consumables to be retained in van.

What skills and experience are required?

• 2 years’ experience in a professional workshop environment.

• Excellent knowledge of the cycle industry. E-bike experience preferred.

• Can-do attitude and problem-solving mentality.

• Ability to follow established procedures and practices.

• Excellent communication and customer service skills.

• A strong commitment to health and safety guidelines.

• Cytech level 2 or higher (or equivalent) qualification preferred.

What will we offer you?

• Annual salary of £28,000 to £30,000 depending on experience.

• Continual professional development from leading training providers and our Field Manager.

• All-Inclusive Resources: Enjoy a company vehicle, a fuel card, tools and equipment, a uniform, laptop, and a smartphone.

• Well-Being Matters: Paid holidays, a pension plan, a range of health and lifestyle benefits, and the potential for overtime.

• Regular staff team cycling events; yes, we ride too...

• Celebrate Success: Join our annual conference with service awards, recognising your achievements.

Apply today and start your journey with Domex Bikes.

At Domex, we take pride in being an equal opportunity employer dedicated to providing fair and equitable treatment to all our applicants and employees, promoting diversity and inclusion.

For online applications use this link: https://bit.ly/3QCHEEU

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Consumer Services

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